Application Reliability Operations Senior Expert, AVP

Job Description

Who we are looking for We are looking for a senior expert with experience in incident management and strong technical background. What you will be responsible for As Application Reliability Operations Senior Expert you will Understand and identify application process flow and analytics in support of better service level objectives; Be responsible for Major Incident management, analysis and documentation; Identify scenarios for possible major incidents; Identify activities for automation and implementation; Ensure timely engagement of required teams on Incident call Experience in Incident Management; Conduct triage calls, attend command centre calls to understand technical constraints of live application / service when articulating solutions and Business workarounds to impacted Business areas; Respond to user issues, working with the development team or external support teams for the resolution; Work with technical team members to identify and implement process improvements. What we value These skills will help you succeed in this role Ability to work effectively with internal departments and external vendors to resolve client issues Strong documentation skills when logging product issues, which includes observations, diagnoses, action steps, and tracking errors; Strong communication skills while collaborating across various departments in providing clear, regular updates related to issues. Education & Preferred Qualifications 8+ years of relevant working experience; Experience in problem management in doing root cause analysis using tools/techniques; Experience in Incident Management, conducting triage calls, attending command center calls to understand technical constraints of live application; Ability to learn new technologies quickly; Experience in implementation/release management in writing runbooks, deploying codes to production using automating tools to execute major releases ,DR etc. Technology Skills: TIL Ticketing tools (SNOW/RTS/ISM/Jira) DevOps Cloud Architecture - AWS/Microsoft Azure(+) Scripting - Batch /shell scripts such as Ruby, Python, JavaScript, Perl & PowerShell SQL - Proficiency with SQL ( Sybase , oracle & SQl server ), debugging with stored procedures, triggers etc Power Point - Moderate Excel - Advanced Tableau - Working knowledge Why this role is important to us Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. Were driving the companys digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation. We offer a collaborative environment where technology skills and innovation are valued in a global organization. Were looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company. Join us if you want to grow your technical skills, solve real problems and make your mark on our industry. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, were making our mark on the financial services industry. For more than two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. Youll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at careers