Alpha Front Office Support/Product Specialist, Officer

Job Description

Who we are looking for Alpha Front Office Support/Product Specialists deliver best-in-class functional support, client service and problem resolution for the Charles River IMS application in partnership with implementations, technology, data, front, middleand back office teams, as well as contracted third-party vendors. Our team is: Passionate about innovation Knowledgeable about global portfolio management, trading, compliance and analytics across asset classes Committed to a streamlined client experienceDedicated to helping our clients make easier and more informed investment decisions to optimize returns and manage risk. Why this role is important to us State Street Alpha is the first front-to-back asset servicing platform for institutional and wealth managementfirms. Alpha brings together real-time data and asset intelligence across the investment lifecycle to help them make better decisions and deliver growth for our clients. The team you will be joining is responsible for providing seamless service to Alpha Clientsfor the full spectrum of needs from operational, technical, data and service questions to incident response related to the Alpha platform. What you will be responsible for As a Front Office Support/Product Specialist you will: Receive and respond to clientand business user inquiries and issues related to the Alpha platform Apply frameworks for categorization, prioritization and escalation to all inquiries/issues for consistent service. Follow a streamlined operational process for receiving and resolving servicerequests with a sense of urgency Create, document, and track the status of requests through closure in a centralized workflow tool for data quality and process transparency Proactively communicate accurate and timely information to clients and stakeholdersabout open service requests/issues Partner with clients and stakeholders to resolve production issues with clearly identified short- and long-term solutions and timelines Perform operational activities (e.g., security and account set-up, trade blotter monitoring)Production testing for new releases (e.g., defect fixes, enhancements, implementations) What we value These skills will help you succeed in this role Deep working knowledge of financial instruments and the investment lifecycle, including Equity, Fixed Income,Derivatives and Combinations. Strong analytical and problem-solving skills Good communication skills Strong project management and organization skills Client-service mindset Process and efficiency oriented Education & Preferred Qualifications We are hiringfor all levels of experience - title commensurate to skillset/experience Bachelors/Masters degree in Finance, Economics, or other relevant area. CFA, CIMA, CIIA, or CFS certifications, preferred Familiarity with industry software providers to promote platforminteroperability (i.e., Bloomberg PORT, CRD, BRS Aladdin, SimCorp Dimension, Factset, Fidessa Minerva, Eze Software, etc.), preferred Hands on experience with the Charles River IMS application, preferred Experience with Salesforce Service Cloud and/or JIRA,a plus About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation were making our mark on the financial services industry. For morethan two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Liveand Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. Youll have accessto flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds,experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverseorigin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balanceyour professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at careers