Agency Onboarding Analyst

Job Description

Description of the Business Line or DepartmentThe Client Lifecycle and digital(CLD) department is the cross-business client management division of Global Banking and Investor Solutions (GBIS). As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in chargeof the client experience across the GBIS activities (except PRIV). The department is particularly in charge of:

• CXS - Client Relationship Management for Clients
• AFM and CFA - Coordinates the onboarding process and facilitates document collection.
• KYC - KYC due diligence for both on-boarding and periodic reviews
• RRF - Management of client reference & regulatory data
• DCI - E-client services
• CLT - Project management

Summary of responsibilities

• Onboarding Coordination
  • Coordinating with departments including Business Lines, Legal, Compliance, KYC, Credit Risk, Client Services, Referential teams and other key stakeholders to ensure timely handling and advancement of priority accounts
  • Global coverage of clients onboarding to SG EMEA entities. Primary focus on EMEA Business lines but in addition coordination provided to Business Lines in APAC and US.
  • Facilitate end to end client on-boarding including helping clients/sales to understand SGs KYC requirements, latest regulatory and operational requirements necessary to open accounts
  • Ensure collection and accuracy of all appropriate due diligence documentation and requirements prior to progressing the case to the mid-flow departments
  • Ensure of all relevant documentation is stored according to SGs latest policies
  • Comply with all regulatory obligations and internal policies
  • Manage business priorities and expectations while at the same time provide transparency and visibility to the front office
  • Escalating blocking or complex cases to stakeholders with expected action plan and follow up. If necessary, call for relevant decision committees to make arbitration.
  • The onboarding officer is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business
  • Production of KPI/MIS and capacity statistics for Line Manager
• Participation in projects / changes
  • Contribution to Onboarding related projects: regulatory, process streamlining, new tools implementation
  • Proposals of process improvements
  • Update of documentation related to processes

Competencies

• Prior experience in Onboarding (1 to 2 years) or related processes in a broker or investment bank environment - ideally experience within the Prime Brokerage / Clearing Business
• Demonstrated ability to prioritize and work within tight and changeable timeframes
• Excellent communication skills: ability to communicate clearly and effectively to clients and business partners, ability to present clear and concise solutions
• Client services experience is a plus
• Ability to build and cultivate good working relationships with Business Lines and Support Areas
• Confident, driven, with an ability to work independently
• Strong analytical skills: ability to follow through on all aspects of complicated workflows, excellent attention to detail
• Effective problem-solver: ability to listen to client and stakeholder requirements, anticipate, eliminate, mitigate, escalate issues as appropriate
• Ability to act with urgency using powers of persuasion and good judgment to get things done