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Administrator - Home Ownership

The Hyde Group
Job LocationLondon
EducationNot Mentioned
Salary£26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Hyde is looking to recruit a Home Ownership Administrator.Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decenthome it allows them to realise their potential, enjoy their environment and contribute to their community.As a Home Ownership Administrator at Hyde, you will be responsible for providing administrative support and coordination for the Home Ownership Team, ensuring efficient administration, documentation and communication is handled in a proactive and responsivemanner.Responsibilities

  • Manage the administration of all incoming correspondence, including shared email inboxes.
  • Proactively manage the queues on the Housing Management System.
  • Support the team with the legal leasehold consultation requirements, producing and sending letters, recording, and collating feedback.
  • Maintain an efficient filing and archiving system, coordinating documents storage onto the electronic document management system.
  • Responding to telephone enquiries as well as monitoring and co-ordinating homeowner complaints, providing regular management reports.
  • Act as point of contact for the team, ensuring issues are resolved in a timely manner to achieve good customer satisfaction.
  • Organise, schedule and coordinate meetings with both external and internal stakeholders across the business, ensuring a smooth operation timetable and effective note taking.
  • Processing invoices for payment.
  • Any other administrative duties that are within the scope of the role.
Key Skills and Experience
  • Strong organisational and administrative skills, with attention to detail and accuracy.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively in a team environment and independently when required.
  • Problem solving skills and the ability to adapt to changing requirements.
Benefits
  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences,and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.We reserve the right to close this advert as soon as a suitable candidate has been identified.

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