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Administration Pay Ops

XLN Business Services
Job LocationLondon
EducationNot Mentioned
Salary18,000 - 20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The role:XLN are pleased to support a Pay Operations Admin Support role. We are looking for a driven individual who is able to communicate with confidence with our customers. The role requires working in a team to resolve issues our customers may have.Whats on offerXLN are providing a great opportunity to develop within this position, working with an experienced team will help the individual gain further knowledge and provide a better support for our customers.Salary: £18,000 - £20,000, Rising by£1,000following successful completion of probationBenefits: Health plan, free fruit Mondays, free breakfast on Fridays, additional incentives and social days out.The job:

  • Experience of merchant services, card payments and ecommerce preferred.
  • Check queries and orders that you have been given specific responsibility for.
  • Feedback to customers where orders require additional information.
  • Liaise with suppliers for order follow-ups.
  • Liaise with customers to ensure they are kept up to date on order progress.
  • Escalate issues with suppliers where orders do not progress correctly escalate issues to your line manager if issue is not progressing in a timely manner.
  • Deal with any service issues that customers may call regarding.
  • Feed back to managers and sales teams where orders have not been processed correctly.
  • Document any system defects that have not already been reported.
  • Dealing with customer queries via phone and email.
  • Communicating with internal and external suppliers to resolve provisioning queries.
  • Manage the renewals supply and logistics process, and associated reporting.
  • Provide support to the CPS Operations Manager by taking ownership of shared mailboxes.
  • Producing daily/weekly/monthly reports for the CPS Operations Manager.
Experience/qualifications and skills required:
  • Ability to multi-task.
  • Excellent written and verbal skills.
  • Pro-active attitude when things go wrong.
  • Ability to work under time and completion deadlines.
  • Take responsibility for own actions and development.
  • Receive feedback in a positive manner, actively build positive relationships.
  • Willingness to take on additional tasks as and when required.
  • Understanding that reward linked to performance.
  • Demonstrate positive attitude at all times.
  • Good analytical Skills.
  • Highly numerate.
  • Ability to work without management.
  • Experience in Telecoms and Call Centre Environment.
The Company:XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5-star TrustPilot reviews than all of our competitors put together. We are theUKs fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put togetherand second only to BT- having signed up a whopping 550,000 customers to date!Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database.Please see our Privacy Notice forfurther details.

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