Account Manager, Operations - Global travel brand

Job Description

THE AGENCYLeading global marketing and media services network with billings inexcess of £23billion worldwide. The network consists of 97 offices in 67 countries throughout the USA, Latin America, Europe, MiddleEast,andAsiaPacific;eachdedicatedtoforgingcompetitivemarketingadvantageforbusinessesandtheirbrands.WORKING FOR THIS AGENCYWeinvestheavilyinstaffdevelopment-trainingisextensivefromthemostjuniorlevelwithmockpitches, cross-media training, and learning modules in conjunction with the internal group University.JOB PURPOSE"Global travel agency" operations managerthisrole will sit as a hybrid role whereresponsibilityextends beyond agency remit and intoclient tasks. A great opportunity for a strongAccount Manager to get deeper into a clientsorganizationand to take ownershipof tasks; fromcampaignactivation tasks to reporting and finance.ABOUT THE CLIENTSAn opportunity to work across one of theworlds biggest travelbrands.Thismedia-planningpositionwill offer the selectedcandidate an opportunity togrowtheir knowledgeof international media landscapesand developexpertise in global mediaplanningandstrategic consultancy. It is the perfect opportunity for an ambitiousAccountDirectorlookingfor an integratedclient / agency roleand where the right candidate will have ownership of projects and thecapacity to be involved in proactive asks andforward thinking.ATTITUDE

• Positive, enthusiasticwith a can-do attitude
• Inquisitive and happy to question the status quo
• Open and consultative approach with colleagues and clients
• A team player who isinterested in and excited to learnmore about the world ofglobalmediaand the travel industry
• Comfortable with the use of Excel spreadsheetsand powerpoint(advance user is a plus but not a prerequisite)

• Ability to communicate succinctly in all directions
• Calm approach to managing urgent deadlines
• Enthusiasm and interest to go beyond the tasktofind the insight in the data, or to identify a time-saver in a current process
• A desire to learnand to be involved in numerous workstreams
• Proactive nature with strong self-motivation

RESPONSIBILITIES

• Build a strongknowledgebase and understanding of theclients business, functions,workstreams& processes
• Support inclientmeetingsonall things operations: timelines/processes etc
• Supportacrosscross channel plan governanceacross all channels inc. YT / FB / Social
• Manage campaign approvalsensuringBooking.com stakeholdersare clear of whats required andwhen
• Provideorganizedtimelines for all projects and campaigns whichcoverclient side and agency tasks
• Provide production delivery support
• Support trafficking process and build in efficiencies
• OwnMAPourplan reporting system and liaisewithMAPsupport team whererequired
• Manage markets andtheir inputs into MAP
• Provide supportandoversightmarketmanagementof the auditing process
• Leadbilling & financial tasks ensuring budget/invoicetrackers aredeliveredeachmonth and ensuring local market invoicing is onpointiValuaplatform lead-supporton day to day
• Supportwith all data management& competitive asks,ensuringmonthlydashboardchecksand market commsfor dataaccuracy
• Assistwith network management by sending requests and gathering information
• Build relationships with key localoffices inorder to take ownership of individual projects

• Join the local market/client statuscallstogather the latest status for each market, work with local teams to share next steps and deliver follow ups

• Assistthe team with client requests and meetingpreparations
• Strive for thebest in network managementreview and refine everything before sharing with the clients
• Develop close relationships with the key Booking.com clients, our colleagues at other agencies and potential media partners

• Establish yourself as a key contactpoint foroperations across agency

SKILLS

• Substantialexperience in media planning with a solid graspof thetraditional and digitalmedia landscape
• Ability to demonstrate experience ofmedia operations
• Inquisitive andeager tolearn and develop asan operational lead
• Show an active interest and maintainknowledgeofall media channels
• Demonstrates a high degree of accuracy and numeracyin the analysis and manipulation of data
• Understands and usesmethods for checkingwork to ensure accuracy and confidence in numbers
• Excellent organisational skillswith excellent written, verbal, analytical and numerical skills
• Strong communication skills
• Ability to navigate internal agency & client structures to ensuretheprocess is followed

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