Account Manager

Job Description

Job Title: Account ManagerReporting To: Private Client ManagerDirect Reports: NoneLocation:This role can be based in London or Basingstoke. Hybrid working - 3 days in the office and 2 days working from home is in place. Occasional travel to other offices will be required.Berry Bros. & Rudd is more than 325 years old, but we never stand still. As the world’s best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd isa unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.The job in a nutshellTo manage high-end, private clients, including Cellar Plan members, and assist them in the building of balanced and high-quality wine collections specific to their needs. In a service led culture you will be maximising sales potential and increased GP growththrough relationship building, exceptional customer service and demonstration of authority in wine and spirits knowledge.Managing a portfolio of approximately 500 active accounts, you will grow sales up to, and possibly in excess of, £4,000,000 a year through providing exceptional service built on regular contact, a customer focussed approach, trust, teamwork and a drive tobe industry leading.Who will you work withInternal:

• Private Client Managers, Senior Account Managers & Account Managers
• Commercial Team
• BBX Team
• Customer Services
• Despatch
• Exports
• Finance
• Marketing
• Events & Entertainment

External:

• Private clients
• Producers

Key Accountabilities

• Advising private clients and offering the full range of BB&R products and services including BBX.
• Providing comprehensive and exceptional service to all private clients.
• Ensuring regular and pro-active contact with all private clients.
• Timely response to private client communication, usually by telephone or email.
• Ensure offers, sales opportunities and service led communications are sent in a timely and effective manner to the appropriate private clients.
• Achieving individual and business area sales and Gross Profit targets.
• Where appropriate, attending and entertaining private clients at BB&R tastings and events. Ensuring private clients’ needs are accommodated and promoting BB&R’s reputation through private client interaction.
• Offering relevant, quality advice to private clients and providing comprehensive and accurate information on trading wines.
• Ensuring account balances and payment terms are managed, and complete payment is received for all goods sold according to our terms.
• Convert enquiries and leads into established BB&R private clients with long term relationships.

• To ensure that all working practices comply with Health and Safety legislation.

What will you bring to the roleExperience / Achievements

• Comprehensive understanding of exceptional service.
• Proven sales background.
• Proven track record in managing private clients.

Your Skills, Knowledge and Behaviours

• Customer service skills.
• Relationship building skills and development of trust.
• Passion for wine and spirits which can be translated into service and sales opportunities.
• Commercial skills.
• Sales skills.
• Creative.
• Proactive.
• Time management.
• IT competence.

Qualifications

• WSET diploma preferred.

We support our colleagues with a wide range of benefits: you will start with 24 days holiday, and 3 additional days over the Christmas period + 1 Personal Day per year, Private Medical cover, Life Insurance, Pension, Employee AssistanceProgramme (EAP), generous Employee discount (up to 40% off products), and many more....Closing date: 23rd February 2024N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Keyskills :
Account ManagerCustomer ServiceSales