Account Manager

Job Description

The CompanyA modern-day data, digital and marketing activation agency that exists to offer brands a versatile partner to tackle business, marketing and digital challenges.The RoleThe Account Manager will join one of our account teams, which delivers excellent and efficient service to our clients. To ensure all client projects are briefed, priced, developed, tested and delivered in a way that delivers revenue for the business andexcellent service to the client. To be the voice of your clients and grow our relationships with the client and identify new revenue generating opportunities through expansion of the services we provide.Main DutiesClient Relationship and Account Management Build positive relationships with your key client stakeholders. To be the Digital Marketing expert for clients within your portfolio, understanding their key business objectives and challenges and identifying opportunities to help them achieve those objectives. Identify revenue generating or efficiency opportunities to your AD. Support account growth, working with clients and key internal teams i.e. Consultancy, Planning, Creative, Analytics to be an advocate of innovation and proactivity in understanding client challenges and potential solutions. Help clients identify innovative solutions to strategic requirements by introducing and managing internal subject matter experts when required. Ensure appropriate preparation for client QBRs including innovation and looking to the future. To arrange and direct client meetings and ensure an agenda is agreed in advance and create presentations to support work in progress. To issue contact reports for all client facing meetings and send to all attendees promptly.Project and Campaign Management Ownership of administrative documents and ensuring that relevant documents are kept up to date based on an agreed schedule. Creating and circulating client status reports and WIP reports to the agreed schedule Be a direct interface between internal delivery teams and clients across all work initiatives and deliverables, capturing and documenting requirements clearly and thoroughly and owning all communication on progress, status and risks.Financial To create invoices as soon as a project is completed, and all burn down reporting against retainers to ensure accurate records maintained and Change Requests charged as appropriate. To ensure Purchase orders are received for all work. To own the accuracy of our job management and financial system for your projects.Essential skills Demonstrable experience in digital and offline marketing Demonstrable experience working with complex and data driven CRM solutions Basic understanding of how to put together a cost estimate for a project Strong customer facing skills with 2 - 3 years account management experience Confident use of MS OfficePreferable Familiarity with IBM Acoustic Familiarity with TableauPlease note that due to the high volume of responses we receive, only successful applicants will be contacted.If youd like to learn more about this role, please get in touch with Natalie!Please only apply if you have the right to work in the UK.Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.