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| Job Location | London |
| Education | Not Mentioned |
| Salary | £35,000 - £38,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Our client, a leading provider of purpose built student accommodation, is seeking an exceptional operations manager to manage the smooth operational running of one of their large London-based PBSA schemes.Role Profile:As a Property Manager you will be responsible for our large PBSA scheme, accountable for creating a safe and secure property environment, managing and supporting our customer support team in delivering excellent resident service and supporting the P&L deliverable of NOI. The role may suit a hotel manager or hospitality manager looking for a new challenge.* Location: Central London* Competitive salary + annual discretionary performance bonusRole Responsibilities:* Lead our property teamo Inspire team to deliver brilliant customer service, a great working atmosphere and a safe and secure ethoso Ensure appropriate resourcing and task management with clear follow up and monitoringo Support the recruitment, coaching, training and development of all property team members identifying and nurturing talented team memberso Effectively manage, coach and mentor operational team performance and consistently address any team issues where necessary * Deliver excellent resident and stakeholder serviceo Focus on delivering excellent customer and stakeholder experience, regularly seeking and acting on feedbacko Build and maintain networks and relationships with key external stakeholders and customers such as universities and students to understand their priorities and needso Engage appropriate and timely problem solving skills to manage difficult or challenging conversations with an ethos of empathy and consistencyo Support the Sales and Customer Accounts teams in achieving their targets; assisting with viewings to boost sales activity and building relationships with residents to maximise collections of outstanding money* Ensure exceptional property condition, safety and securityo Work collaboratively with colleagues across the team to develop expert property and critical life systems knowledge and manage Health and Safety riskso Ensure keen attention to detail and maintain sector-leading standardso Regular focus and motivation around the critical elements: fire drills, water safety, incident escalationo Understand how and when to escalate and manage emergencies* Master policies, processes and procedureso Deliver our operational model through organisation, planning, prioritisation and communicationo Continuously improve biggest set piece operational events (check-in, check out and turnaround) to drive consistencyo Effectively control costs, in line with budget / targetso Take responsibility in developing, adapting and managing plans to successfully deliver against operational KPIs including NOI, Occupancy, Health and Safety, Customer Satisfaction, Stakeholder Satisfaction and Asset Management