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3rd Line Support Engineer London

Job LocationLondon
EducationNot Mentioned
Salary£37,000 - £39,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

3rd line support role acting as the escalation point for 1st-2nd line and dealing with VIP tickets. Must have experience/knowledge of the following: Office365, VMware, Cloud, Citrix, Powershell, NetworkingLondon based.Client DetailsLeader in the UK housing industryDescription3rd Line Support Engineer - LondonTo provide 3rd line Technical support to end users in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs whilst being an active escalation point for 1st and 2nd line engineers.Profile3rd Line Support Engineer - London

  • Extensive experience of working in Service desk environments - 1st - 3rd line, using an ITIL service desk ticketing systems.
  • Support and administration of Microsoft Windows 2012, including Active Directory administration and Group Policy management, systems imaging and deployment.
  • Experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
  • Support and administration of virtualised environments and VDI - Citrix Xendesktop
  • Experience of supporting productivity suites: Microsoft Exchange Online and Microsoft Office 365.
  • Extensive experience in support and administration of VOIP systems.
  • Support, administration and management of Microsoft SCCM.
  • Good Knowledge of backup systems
  • Remote access tools knowledge
  • MSCE or higher
  • Job Offer3rd Line Support Engineer - London£37-39k salary and great benefits package Required skills
  • Citrix
  • Networking
  • VMware
  • Powershell
  • infrastructure
  • Cloud
  • windows server
  • 3rd line
  • azure
  • aws
  • Office365
  • Keyskills :
    Citrix Netwking VMware Powershell infrastructure Cloud windows server 3rd line azure aws Office365

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