360 Operations Analyst - Intern 12-month placement

Job Description

We are an active, long-term, global, multi-asset investor focused on enabling more people to harness the power of investing to meet their financial goals. By combining investment insight and innovation with robust risk management we have become one ofthe largest asset managers in Europe, managing €679bn in assets as of the end of June 2016. We employ about 2,400 people around the world and operate out of 22 countries. We are proud to foster a high-performance culture, which means that we seek to recruit and retain people who are not only technically skilled but also globally-minded, innovative and able to leverage their unique perspectives and life experiences to supportour success as a company . Description of the department: The role is within the 360 Technology team based in Newgate Street office in London. The team is responsible for providing all elements of desktop support services to the AXA IM London offices working alongside a professional contract of service. The main responsibilities of the role:

• Stock management - Keeping a record of all company stock. Raising orders when stock runs low and handle any special requests such ergonomic equipment, etc. Also, keep update to date with the budgets; inform and provide a forecast to senior managers whenmore budget is required.
• Receiving deliveries and making sure invoices are correctly reconciled. Liaising with the customer service/account manager for any issues with products or services and internal accounts payable team with any invoicing issues.
• Act as a contact/decision maker for external vendors for the company.
• Stock and vendor management for our London office.
• Assist with resolution of hardware issues i.e., faulty laptops, screen, mouse etc.
• Using SharePoint to update teams on ongoing project and to work collaboratively.
• Analysing and extracting the data to understand how devices can be enhanced and cater for a longer period. Reducing cost by understanding company needs and usage, therefore altering contracts with service providers to ensure we get the best for our users.
• Assist the UK 360 team with day-to-day support activities.
• Understand SLAs and work accordingly with our ticketing system, Service Now.
• Build laptops and setup new corporate devices/BYOD for all users.
• Manage our corporate mobile accounts.
• Review our support mailbox and assist users.
• Ensure the 360 lounge is always covered.
• Utilising corporate software to monitor usage and performance of corporate devices.
• Validate meeting room signages and equipment is fully functional.
• Perform proactive floor walks to assess user satisfaction including meeting room checks.
• Manage HR inductions of new joiners to present 360 and give users an introduction of our system.

Your ProfileSHARE your unique experience:

• Currently undertaking an IT/Business related degree.
• Highly organised and exceptional time management skills.
• Attention to detail.
• Good communication and interpersonal skills - must be prepared to communicate with Technology staff at all levels and in all locations
• Above average ability to use MS Office tools and in particular MS Excel for reporting.
• Ability to analyse complex information and present results in a clear manner.
• Good with numbers.
• Go-getter, ability to use good initiative
• Displays maturity and professionalism.
• Have a high level of phone etiquette.
• Be able to negotiate and create positive relationships with vendors.
• Have interest in customer service.

About AXAThe AXA Group is a global leader in insurance and asset management, with 160,000 employees serving 105 million customers in 62 countries. We protect and advise our clients at every stage of their lives, offering products and services that meet their needs in the areas of insurance, personal protection, savings and asset management. Our mission : To act for human progress by protecting what matters Our values : Customer first, Integrity, Courage and One AXA About the EntityAt AXA IM we are investing with a clear purpose - to make the world a better place. We act for human progress by investing for what matters. Our conviction-led approach enables us to uncover what we believe to be the best global investment opportunities acrossalternative and core asset classes. We are already entrusted by our clients with more than €887 billion in assets. AXA Investment Managers | Home | AXA IM Corporate (axa-im.com) AXA IM is an Equal Opportunity Employer, and we encourage candidates with disabilities or any other protected characteristic to apply. We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities, when needed,to apply for a position or to perform essential job functions. Inclusion and Diversity | Careers | AXA IM Corporate (axa-im.com) What We OfferWe are committed to offer you an environment where you can: Grow your potential : Be part of a forward-thinking business with internal opportunities and personalized learning paths available to help constantly develop your skills and abilities . Shape the way you work : Work for a company which is highly committed to providing flexibility & balance to its employees, offering you a large range of benefits (hybrid working, competitive health benefits, among many others.). Thrive within a diverse community : Play a role within a responsible company that actively recognizes and values individual differences in a diverse and inclusive workforce. Move the world forward : Join a responsible employer that acts in favor of societal and environmental causes as an investor, insurer and company, notably through the AXA Heart in Action association. As part of our commitment to sustainabilityand environmental responsibility, we will celebrate your arrival by planting a tree.