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2nd Line Support Analyst

YourRecruit Ltd
Job LocationLondon
EducationNot Mentioned
Salary£26,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you an experienced 2nd Line Support AnalystWould you like the opportunity to work for the world’s largest privately held, independent insurance brokerAlong with a generous salary offering of up to £32,000 per annum, you will receive a wealth of benefits that include Pension, Private healthcare, generous annual leave allowance, GP services, free mortgage advice, retail discounts and so much more.Interested, please read on for more information …Based in the London office, you will be working with a professional and highly skilled technical team to support all users, both remotely and on site; suitable candidates will be passionate about IT but also passionate about providing first-class support. You will have excellent communication skills and the ability to multitask and prioritise your own workload.The essential key points for this role are:

  • Windows 10
  • Citrix Support (Desktop Director)
  • Meeting Room Support (Cisco WebEx, Team boards), AV
  • Direct VIP Support to the Senor Leadership team
    • To be considered for this opportunity, you will need to showcase a solid work history, ideally within a corporate business environment. You will, in turn, be working for a highly reputable business in beautiful modern offices with the prospect of professionally developing your skill set and career opportunities.Key tasks and responsibilities include:
  • Installation of new equipment.
  • Log Incidents/ Service Requests/ Problems /Changes using the Service desk software.
  • Complete service desk workload in accordance with Technology SLA’S and procedures, escalating where necessary.
  • Assist in day to day Infrastructure support tasks.
  • Ensure daily tasks are carried out effectively and responsibly, to agreed service levels, escalating any failures.
  • Deliver a continuous high level of customer service.
    • Salary: £26,000 to £32,000 plus benefitsLocation: London Aldgate, EC3ASo, if you have solid experience in an IT Service Desk environment, have detailed knowledge and understanding of Incident, Problem and Service Request management processes, please apply today!***For your information:*Interested Please send your CV in as a Word format only**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),***Not for you but you know someone suitable Take advantage of the YourRecruit paid referral fee***Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you havent heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. Required skills
  • Microsoft Office
  • Service Desk
  • Service Levels
  • 2nd Line
  • VIP Services

    • Keyskills :
    Microsoft Office Service Desk Service Levels 2nd Line VIP Services

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