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2nd Line Support

Huntress
Job LocationLondon
EducationNot Mentioned
Salary35,000 - 40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

I am excited to share that I am currently recruiting for a 2nd Line Support Engineer for a fantastic client of mine who operates within Financial Services sector.The 2nd Line Support Engineer will be responsible for supporting Windows laptops for up to 100 users in a commodity trading house, with a mixed community of front and back-office staff. A successful candidate should be comfortable making configuration changesand clearly document and follow change control procedures.Core responsibilities:

  • To provide 1st & 2nd line IT support to the companys UKs user community
  • Respond and answer all service desk calls in a timely & respectable manner
  • Manage IT hardware procurement and stock levels of all IT hardware
  • Process IT invoices monthly, on time and within the due date.
  • Manage the UUK Service Desk (Jira)
  • Responsible for configuring & maintaining desktops, laptops, cisco desk phones & mobile devices.
  • Responsible for maintaining UUK documentation including user & setup guides, and IT asset records
  • Administer user profiles and accounts within Active Directory & Exchange
  • Manage access to applications using Okta and ZPA
  • Support Citrix Virtual Apps and Desktops environment
  • Troubleshoot mail issues using exchange and Mimecast
  • On-board new starters and leavers, following strict processes
Core qualifications:
  • 3+ years of experience working within IT Support environment
  • MCSE or MCSA Qualified/ working towards certification - required
  • Advanced knowledge of Office 2016/9 - Outlook, Excel, Access, Word & PowerPoint
  • Comfortable using Active Directory, Azure AD and Microsoft InTune
  • Excellent troubleshooting skills
  • Networking experience (TCP/IP / switching / Cisco IOS)
  • Knowledge of Virtualization technologies, e.g., VMware
Whats on offer:
  • Salary from £35k pa
  • Discretionary bonus
  • £6k travel allowance on top of the basic salary
  • 25 days holiday
  • Hybrid working options
Shortlisting Immediately - if it sounds like your ideal next role, apply now to be considered.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgroundsand will ensure measures are met when required, to allow a fair process throughout.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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