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2nd Line IT Support Analyst

PDR Solutions
Job LocationLondon
EducationNot Mentioned
Salary32,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you looking for the next step in your IT career pathDo you have 3/4 years experience in a 2nd Line Support roleDo you have a technical, analytical mindset and enjoy problem solvingIf so, this may be the role for you.Our client a London based, friendly, Managed Service Provider, with years of experience in facilitating IT infrastructure for business are looking to add to their growing service & supportteamWorking within the desktop support team you will be responsible for the more challenging tasks and assignments. You will provide support for the below, performing fixes or fault finding for escalation to 3rd Line engineers where applicable.

  • PCs, Laptops, Phones, and Printers
  • Desktop Operating Systems: Win7 - 11 and MAC OS
  • MS Office, 2016, Office 365 - Applications inc: Outlook, Excel, Word, Powerpoint
  • Windows Server - Active Directory / Group Policy (User Account Administration)
  • Microsoft 365, Exchange online, Teams, SharePoint, OneDrive
  • LAN/WAN networking including switches, wireless router configuration and some Firewall troubleshooting
  • Other business applications such as Antivirus, Online backup, VoIP
The ideal candidate will have 3/4 years IT support experience in a similar role and be looking to progress to a 3rd line support role in the future. You will have a clear and concise style of communication, a "can do" attitude and exceptional problem solvingskills.It is essential to be well presented, punctual, organised and able to manage your own workload.You will split your time between our clients Wembley head office, client sites throughout Wembley, Slough and Central London with the opportunity to work from home when workload allows. You may need to travel further afield to perform on-site fixes so afull UK driving licence and access to transport are a distinct advantage. All tech needed to carry out the role, phone, laptop etc will be provided.If you are looking for a role that will give you a wide range of exposure across various technologies and develop as time progresses, then this is the role for you.Please send your CV to apply or call the office for more details.

Keyskills :
Fault FindingITILService Delivery2nd Line3rd Line

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