2022 Bloomberg Customer Support Representative - Portuguese Speakers

Job Description

The Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic networkof information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally. In a career at Bloomberg, you will play a vital role in makingit all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly globalbusiness with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative - and in providing a work environment that encourages our employees to be their best. Whats The Role Are you passionate about working in financial marketsand by the prospect of providing technical support for the worlds leading financial professionals If so, join the Bloomberg Customer Support team, which is a key part of our Technology Services & Solutions business. As a Bloomberg Customer Support professional,you have two critical focus areas: to provide superb customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues. You will be responsible for the installation, connection,hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloombergsoftware and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients technological needs. We tackle our clients software issues, and we understandhow it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients accounts and data. Secondly, you will connect with our clients, including CEOs and executive managerswith access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in morethan 18 languages. Who you are: You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challengeand support your colleagues to innovate, learn and deliver the best service possible. Whats in it for you We provide all new hires an 8-week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients,a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting. Youll never stop learning...well invest in your career, and coupled with our unrivaled approach to career development, we will helpyou expand your skills and opportunities in this role through project involvements. Our Bloomberg Technology Client Services specialists have the opportunity to be involved in mentoring, recruiting, quality control and idea generation. You will have the opportunityto champion your career across the company or further develop your technical skills within the Technology Services and Solutions Business. Our alumni have a diversity of successful career paths to: Analytics & Sales, Enterprise Technology Services, GlobalData, Compliance, Finance, Engineering as well as Advanced IT roles and Client Financial Services. Youll need to have: Bachelors degree or equivalent experience Fluency in Portuguese (written and verbal) Ability to provide outstanding customer service toclients through live, interactive media (e.g. phone, messaging, etc.) A demonstrated interest in Finance and / or Technology Desire to develop skills and experience in customer service in a fast-moving FinTech environment Willingness to learn new technologiesand ability to retain information Multi-tasking and problem solving skills as well as an ability to work independently and as part of a larger global team An interest in progressing a career within Bloomberg Wed love to see: Work experience in a client/customerfacing role Curiosity to identify, research, and resolve customer technology, software and hardware issues Awareness of data management, privacy and information security Aptitude to work within highly connected and software-based systems Youll need to beable to: Start full time role on January 24th, April 4th, July 11th or September 5th 2022. Occasionally work weekends or on a bank holiday (weekday off in lieu) If this sounds like you: Apply if you think were a good match. Well get in touch to let you knowwhat the next steps are, but in the meantime feel free to have a look at this: https://company/ Bloomberg is an equal opportunities employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin,gender, sexual orientation, age, marital status, veteran status, or disability status.