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2021 Bloomberg Customer Support Representative - Japanese Speakers

Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

The Company: Bloomberg fuels the power of information and technology to bring transparency to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamicnetwork of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally. In a career at Bloomberg, you will play a significantrole in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Driven. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull! Weare a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative - and in providing a work environment that encourages our employees to be their best. Whats The Role The team has two critical focusareas: to provide outstanding customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues. We are in charge of the installation, connection, hardware management and workflowsupport of terminal clients over the phone and via Bloomberg Instant Messaging. We assist fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, suchas keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients technological needs. We tackle our clients software issues, and we understand how it relates to their workflows and asset-classneeds. Working with critical information and highly sophisticated tools, we ensure the security of our clients accounts and data. Secondly, we connect with our clients, including CEOs and executive managers, with access to proprietary data and information.We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. Who you are: You come to work with a purpose, are curious and take pride in being customer service driven. You love being a member of a team whereclients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible. Whats in it for you We provide all new hires a training program up to 8 weeks long, which covers aspects such as an introductionto our products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting. Youll never stop learning...well invest in your career, and coupled with our outstandingapproach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Technology Client Services specialists are enabled to be involved in mentoring, recruiting, quality control and ideageneration. You will have the opportunity to further develop your technical skills within the Technology Services and Solutions Business or champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales,Enterprise Technology Services, Global Data, Compliance, Engineering as well as Advanced IT roles and Client Financial Services. Youll need to have: Bachelors degree or equivalent experience Ability to provide outstanding customer service to clients throughlive, interactive media (e.g. phone, messaging, etc.) A proven interest in Finance and Technology Desire to develop skills and experience in customer service in a fast-paced FinTech environment Eagerness to learn new technologies and ability to retain informationMulti-tasking and problem solving skills as well as an ability to work independently and being involved with a larger international team An interest in progressing a career within Bloomberg We require that you are legally authorized to work full-time in thecountry of application and that you dont require sponsorship in the future. Proficiency in Japanese Wed love to see: Work experience in a client/customer facing role Curiosity to identify, research, and resolve customer technology, software and hardwareissues Awareness of data management, privacy and information security Aptitude to work within highly connected and software-based systems Youll need to be able to: Availability to start Full Time in one of our classes: August 23rd or September 27th Occasionallywork weekends or on a bank holiday (weekday off in lieu) If this sounds like you: Apply if you think were a good match. Well get in touch to let you know what the next steps are! Please note this is a two stage application process, following the submissionof your candidate details you will receive an email with directions to complete an online assessment. Your application will not be complete until you have submitted the assessment. We are an equal opportunity employer and value diversity at our company. Wedo not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Bloomberg is a disability inclusive employer. Please let us know if you require any reasonableadjustments to be made for the recruitment process.You can get support from our disability partner EmployAbility, please contact + or .uk

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