| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | London |
| Education | Not Mentioned |
| Salary | £26,000 - £28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
1st Line Support Analyst - London£26,000 - £28,000 A leading educational institute based in London is currently recruiting for a 1st Line Support Analyst to act as the single point of contact for all IT support. Alongside this the 1st Line Support Analyst will provide excellent customer service and high quality IT support via self service, telephone, email and Face to Face. The 1st Line support Analyst will have strong customer focus and be comfortable supporting a range of different stakeholders whilst providing consistent technical support for any of their issues. The 1st Line Support Analyst will build strong relationships with colleagues to ensure a quick and effective response which are measured through agreed SLAs. ITIL Exposure would be beneficial. You will have experience of supporting users in a comparable Windows network environment, including an excellent understanding of the following:*Microsoft Server and User Administration of Active Directory*Microsoft Windows 7, 10*Identity Manager administration, such as ISIM, Dell One Identity Manager*IT Service Management Tool such as, TOPdesk, Supportworks, Cherwell, Remedy etc.*MS Office 365, MS One Drive, Teams, Yammer support and administration*MS Office Suites, Adobe CC, Network Drives, Account Creation, Permission*VPN, Remote Desktop, SCCM, Multifunctional Devices (Canon, Xerox, Konica Minolta etc.)*Mobile Device Management such as MobileIron, Jamf, MS Intune*Smart Phones, iOS and Exposure to Apple OS*Basic Audio Visual Systems control such as CrestonThe team operates on a Monday to Friday Rota and provide support between 08:00 - 18:00 with core shifts rotation between 08:00-16:00 to 10:00 - 18:00Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement