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| Job Location | London |
| Education | Not Mentioned |
| Salary | 150.00 - 170.00 per day |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
1st Line Support Analyst-Inside IR35-Onsite-Providing 1st line support to ICTs customers in accordance to agreed service levels and performance standards. 1st line support covers incidents, queries and service requests. 1st Line Support Analysts are rotated from time to time across the followingthree teams:-1st Line Service Desk to College staff and students, handling calls, emails, chat and service management tool raised incidents, service requests and queries.-TechBar, providing face to face support to College staff and students to help resolve incidents, fulfil service requests and address queries, at specific locations around the College.-Field Engineering Support, providing desk side support to College staff and students to help resolve incidents, fulfil service requests and address queries-Providing 1st line support in one or more environments including service desk (phone, chat, email and service management tool raised), TechBar or desk side (field), ideally supporting a large scale and diverse environment-Experience of supporting IT hardware and software services, including audio visual technologies-Knowledge of a broad range of ICT technologies to a level to provide 1st Line Support, including all of the following: end user computing, communications, collaboration, audio visual, cloud, data, integration and line of business applications-Knowledge of a broad range of ICT technologies to a level to provide 1st Line Support, including at least three of the following: end user computing, communications, collaboration, audio visual, cloud applications, and line of business applications