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Job Location | London |
Education | Not Mentioned |
Salary | 14.50 - 15.00 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Service Desk Coordinator/ 1st Line IT Support Analyst Windows 10/11, Office 365, Active Directory/Azure AD, Citrix, IOS/MAC, Service Now, MS Teams, VPN, Remote Support - Umbrella rate £15p/hWe are seeking an Service Desk Coordinator/ 1st Line IT Support Analyst to work on a 24 month FTC. Managing a variety of tasks/queries taken through phone calls, emails, portal queries (and other platforms such as social media) you willbe the first point of contact / support for Internal Users. You will be responsible for basic user issues ranging from simple password resets and access rights through to complex profile builds and connectivity issues. You will triage and allocate incomingtickets following agreed procedures. You will take accountability and identify, prioritise, register and categorise incidents. Diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution Technical Skills requiredinclude basic level of