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1st Line Support

2i Recruit Ltd
Job LocationLondon
EducationNot Mentioned
Salary£27,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Our client, a forward-thinking IT Services organisation are seeking a personable, customer focused 1st Line Support candidate to join their team. The successful 1st Line Support candidate will be part of a global support team and have the option to work from home 1-2 days per week. The successful candidate will be supporting clients in Zone 1-6 with a particular focus on Zone 1.The right candidate will enjoy working in a dynamic environment and supporting clients with troubleshooting 1st Line issues as well as ensuring IT hardware and software needs are fulfilled. Our client prides themselves with offering their clients with notjust technical expertise but innovation and exceptional service.Company Benefits:

  • 25 days holiday + bank holidays
  • 2 days option for remote work
  • Auto-enrol pension
  • Continual training opportunities
  • Company socials
  • Friendly team with great environment
Key Responsibilities:
  • Be the clients first contact for M365/O365 technical queries
  • Efficiently resolve issues, escalating complex matters when necessary
  • Deliver clear technical guidance to clients on-site
  • Maintain consistent communication with the support team for harmonised service delivery
  • Use feedback to refine service strategies
  • Partake in continual learning
  • Support Windows laptops/desktops
  • Support troubleshooting in a desktop or 1st line support capacity
  • Administering Office 365 licensing
  • Microsoft 365 administration
  • Ensure clients hardware and software needs are fulfilled
Experience and Skills Requirements:
  • Minimum of 1 year in a Technical Support role
  • Hands-on experience with Microsoft 365 suite and related technologies
  • Prior experience working directly at client sites is a plus
  • Communication: Strong collaboration and liaison skills with clients and internal teams
  • Be able to work in a collaborative environment reflecting the company values and ensuring clients always receive a superb level of service
  • Have a professional, personable nature and be solutions driven
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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