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1st & 2nd Line, Helpdesk Support Engineer

Job LocationLondon
EducationNot Mentioned
Salary31,000 - 37,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

1st & 2nd Line, Helpdesk Support EngineerRobert Walters have partnered with a diverse and international financial services firm with over 500 professionals representing 30+ nationalities in 20+ offices and is currently seeking their first Helpdesk Support Engineer for their United Kingdom team.You will be reporting to the Head of IT as well as working across the wider corporate team. The role is based in London, however, you will be supporting the IT Team in Birmingham on a monthly or bi-monthly basis and providing remote support to the staffin Dublin.Our client is working with the latest innovative technology to transform their IT Infrastructure Environment. If you are looking for a role where no one day is the same, this role is a perfect match.Within this role, you will sit between 1st and 2nd Line support, where you will be resolving IT-related issues across approximately 150 users in multiple European Time zones. Our clients intent is to also hire an additional 1st Line Support Engineer whichwill also compliment this role nicely.Remote Working Policy3 days a week in our London Office (St. Pauls)2 days a week working from home.Essential Experience

  • Experience with 1st and 2nd line support for any IT related issues
  • Managing the Service Desk and up to 10+ tickets per day (currently we are using FreshService)
  • Basic Networking troubleshooting (LAN/WAN/Wi-Fi)
  • Experience with secure VPNs to establish remote connections
  • Office 365 and Microsoft Technology Support/Troubleshooting, enabling access policies
  • Supporting or working with VIP Support/Senior Stakeholders/Executives
  • Setting up and on-boarding new joiners
Nice to haveThis is a fantastic opportunity to gain experience in the following areas or technologies
  • Providing support to the Corporate IT Team on project implementations (new projects)
  • Maintaining, managing, and overseeing IT and other equipment stock levels
  • Maintaining Security Policies
  • Experience with Intune & Azure AD (Active Directory)
  • Experience with Anti-Virus Software (CrowdStrike)
  • Experience with Cisco Umbrella (DNS) or similar software
  • Software installation across the organisation
  • Patching as and when required
  • MDM - Mobile Device Management & Telephony Troubleshooting
  • Remote Support across Local Network Issues
  • Video Conference maintenance and troubleshooting (Cisco)
  • 3rd party supplier and IT vendor management
If you do not have experience with all the technologies mentioned, please do not let it discourage you from applying - we will do our best to keep an open mind when considering our profile

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