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1st/2nd Line Engineer - 12 months - £200 a day - London

Involved Solutions
Job LocationLondon
EducationNot Mentioned
Salary£200.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: 1st/2nd Line Support EngineerLocation: LondonRate: Up to £200.00 Inside IR35Contract Duration: 12 Months + potential extensionAn enthusiastic and energetic 1st/2nd Line Support Engineer is required by an exciting organisation. This exciting company are looking for a 1st/2nd Line Support Engineer who is a confident communicator with great customer service experience. .Responsibilities:

  • 1st/2nd line support for diagnosing problems and issues.
  • Liaising with networks to troubleshoot and diagnose first line faults.
  • Logging phone calls and triaging queries.
  • Handling service requests and incident logging, ownership, updating and closure
  • Creating IT Accounts and supporting applications/corporate systems
  • Providing first line troubleshooting and incident resolution, escalating as appropriate
  • Updating documentation as required
Essential Requirementsthe 1st/2nd Line Support Engineer will have:
  • Desktop support experience
  • Active Directory - Account management experience - password resets, account creation
  • Office 365- Using the suite, providing support and account management
  • Laptop / Hardware support
  • Excellent verbal and written communication skills.
  • A passion for IT and technology
  • Experience of using Microsoft tools including Excel.
It would be great if you have the below experience:
  • Networking skills
  • Previous experience supporting a school.
  • Qualifications/ degree
We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the 1st/2nd Line Support Engineer role, pleaseapply in the initial instance.Office 365/ Active Directory / Apprentice / Apprenticeship / Graduate / Entry / Entry level / O365 / AD / Hardware / 1st line / 1st line support / IT Support / 1st line engineer / support engineer / IT Degree / IT Apprentice / Service Desk / IT University /Printers / ticketing / helpdesk / IT Apprentice / School IT Support / School support / Hardware support / Networking / Switches / 2nd line / 1st/2nd Line /

Keyskills :
Office 365/ Active Directory / Apprentice / Apprenticeship / Graduate / Entry / Entry level / O365 / AD / Hardware / 1st line / 1st line support / IT

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