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Time Critical Service Clerk

Freightserve
Job LocationLondon Heathrow Airport
EducationNot Mentioned
Salary£30,000 - £33,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Freightserve recruitment are looking for an experienced Freight person for a well established Freight company. The role will be dealing with all Time sensitive shipments. The company is based in the Heathrow Area.Role PurposeProviding shipping solutions that meet, or exceed the customers expectation. To provide both internal and external customers with a high excellent customer service when dealing with them in any situation.Qualifications/Education/Certificates

  • Experience within the freight forwarding industry dealing with Time sensitive shipments
  • Outstanding customer service skills
  • Operational process knowledge
  • Strong interpersonal skills
  • Excellent written and verbal communication skills
  • Good Maths and English
  • Excellent knowledge of computer applications
  • Good at establishing working relationships and developing personal contacts
  • Strong personal influencing and consultative skills
  • Project management skills
  • Good analytical and commercial awareness
  • Self-motivated with good judgment and decision making qualities
  • Strong Negotiation skills
  • Knowledge of UK DFT Security & Health & Safety processes and regulations.
    • Role:-
  • To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.
  • Establishing the best transport solution, Air, Road and Seafreight
  • Providing quotations
  • Taking booking details, arranging collections/deliveries
  • Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality.
  • To act as the first point of contact for all internal and external customers contacting Time Critical
  • Answer all calls to the Service Centre.
  • Ensure all queries and complaints are investigated and responded to promptly, both from external and internal customers / supplier
  • Deal with all internal and external customers visiting the Service Centre in a professional manner.
  • Responding to Problem Pieces and ensure redistribution is arranged in accordance with required standards
    • As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment!!

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