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Customer Service - Resivation and Ticketing Agent

AV Placements Ltd
Job LocationLondon Heathrow Airport
EducationNot Mentioned
Salary24,700 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

AVPlacements are delighted to be recruiting for a Reservation & Ticketing AgentThe Reservation and ticketing agent is a vital role in providing passengers with support at the airport with reservations/ticketing issuance, payments for additional services, and first point of call for all flights disruptions.

  • Handle and fulfil reservation and ticketing requests for travel, including booking, payment collection and ticket issuance.
  • Processing of payments for airport ancillary services e.g. Last Minute Upgrades, Excess Baggage Payments, Seat Selections etc. Ensuring cash handling practices and GDPR guidelines are adhered to.
  • Assist with relocation and re-booking of passengers affected by service disruption such as delays, cancellations, diversions, etc.
  • Work closely with partner airlines to manage administrative tasks i.e. daily sales, banking etc.
  • Provide clear advice and guidance to passengers affected by flight disruptions on the options available to them.
Qualifications & Experience
  • Reservations and ticketing experience.
  • Excellent customer service skills.
  • Excellent written and verbal communications skills.
  • Able to work well as part of a team with good organisation and time management skills.
  • In depth working knowledge of GDS and DCS system Amadeus, Altea. Skills & Knowledge
  • Strong analytical skills, and out of the box problem-solving capabilities.
  • A team player with excellent interpersonal, communication and influencing skills.
  • Calm and patience demeanour, with the ability to deal with irate passengers in an effective manner whilst under pressure.
  • Ability to work under pressure on last minute reservations & ticketing issues.
  • Strong communication.
  • Preferably face to face customer service experience.
  • Absolute attention to detail
  • An optimistic outlook and a genuine happy to help attitude.
  • Being flexible - unfortunately sometimes things dont always go to plan - cancellations, delays, staff sickness etc. - a willingness to be a team player and help the company out so that we can always deliver on our promise.
This role is being offered on a 37.5 hour week with a shift pattern of 4 on 2 off

Keyskills :
Customer ServiceGDSAmadeusDCS

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