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Service Coordinator

Salisbury Group
Job LocationLondon Gatwick Airport
EducationNot Mentioned
Salary£25,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Salisbury Group has a great opportunity for a Service Coordinator to join our team in Gatwick.The purpose of the Service Coordinator is to assist the Service Performance Manager in supporting the business in all aspects of operational delivery. This includes but not limited to coordinating and assisting in the quality management, mobilisations and transformation projects led by the Service Performance Manager.This role is a diverse role with a requirement for excellent organisational, project and time management skills being key to the role. The Service Coordinator role is proactive and ensuring effective coordination and operational support to all aspects of the operational delivery, including internal compliance control, data and management information reporting.Responsibilities include, but not limited to:Service Performance

  • Responsible for the tracking and assisting of all contract monthly reports liaising with contract managers on a monthly basis.
  • Assisting in various report production from the service desk as required.
  • Ensuring the scheduling of site audits using a contracts calendar and collating reports.
  • Responsible for the production of purchase order’s as required in relation to the aspects of the role.
  • Responsible for courier service and orders for sites for equipment and materials required.
  • Keep an up to date company Organogram split between departments and contracts.
  • Attend Monthly Service Performance Meetings as required by the Service Performance Manager.
    • Mobilisations
  • Maintaining and updating the mobilisation plan working with operational departments for updates.
  • Organise weekly conference calls, keeping up to date minutes.
  • Responsible for the ordering of uniform, equipment and consumables ensuring it arrives to the correct sites in a timely manner.
  • Co-ordinate all quotations and verifications prior to purchase orders.
  • Ensuring any Stationary supplies needed are order to site.
  • Engaging with the I.T department for the ordering and configuration of I.T equipment.
  • Responsible for the production of purchase order’s.
  • Ordering and set up of supplier accounts and trade cards.
  • Training of new staff on the Maximo CAFM system.
  • Liaison with Helpdesk, Scheduling and Asset collation.
    • Soft Services Support
  • Management and ordering of all cleaning consumables.
  • Quote production for additional cleaning.
  • Responsible for the ordering of uniform, equipment and consumables ensuring it arrives to the correct sites in a timely manner.
  • Audit data collation and review.
  • Responsible for the ordering of stationary supplies.
  • Responsible for the production of purchase order’s.
  • Ensuring the cleaning payroll/Gallinet reports are processed on a monthly basis.
    • Performance & Quality
  • Engaging in our commitment to always adhering while looking to continually improve our quality processes.
  • Ensuring company procedures are followed and a high level of customer service is provided, review as required and highlight risks and opportunities.
  • Reflecting a professional company image through all communications and actions, both internally and externally.
  • Ensure service levels meet the standards agreed with Clients. Ensuring that the best interests of the client and customers are taken into account at all times. Ensure a quality company image is portrayed by site based staff at all times and our Client’s business is well.
    • Governance
  • Operate within agreed operational and/or management guidelines
  • Create a truly customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments and working together.
    • Required skills
  • Admin
  • Co Ordinator
  • Customer Service
  • Mobilisation
  • Operational Support

    • Keyskills :
    Admin Co Ordinat Customer Service Mobilisation Operational Suppt

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