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IT support engineer

Job LocationLondon Gatwick Airport
EducationNot Mentioned
Salary18,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support EngineerOur client, a market leading automotive trader, is seeking a 1st Line Support Engineer to join their IT Support Team. The 1st Line Support Engineer will be responsible for assisting the IT support team and acting as the first point of contact for IT problemsboth hardware and software, including third party applications and telephony support, for all employees.Responsibilities for the IT Support Engineer

  • To ensure customer demand is managed as effectively and efficiently as possible through Ticketing system, inbound phone traffic, client portal and as a result of service days
  • To work within a team of 1st line support engineers in managing and supporting customer service engagements.
  • To take ownership in logging all service requests, incidents, problem records and change requests within the Ticketing system
Key Skills & Experience for the IT Support EngineerEssential
  • IT knowledge/experience
  • Windows 10 and Office 365
  • Strong written and verbal communication skills
Please apply as directed!

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