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Job Location | Llanelli |
Education | Not Mentioned |
Salary | 40,000 - 50,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
We are looking for a technical support lead to join our development team to help support several applications for a key client. The ideal candidate will l be an effective communicator to technical and non-technical audiences including external stakeholdersand clients. Excellent organisational skills being able to co-ordinate support activities within the team. The candidate will need strong technical, analytical, and problem-solving skills and be able to work closely with a third party to support BAU activities.The technical support lead will be responsible for leading a team of two technical support engineers through deployments, code reviews and supporting the third party with access to production environments to perform BAU activities. The ideal candidate willhave a strong leadership skill and a desire to deliver high quality support service which satisfies the clients SLA and identify areas for service improvement. A strong leader who will act as the technical escalation point for the team and the client. Therole will also include line management responsibilities which involves having regular one to one meeting with team members and defining objectives and providing support where required.Key objectives for the job