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| Job Location | Livingston |
| Education | Not Mentioned |
| Salary | £12.33 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , part-time |
Venesky-Brown’s client, a public sector organisation in Livingston, is currently looking to recruit an Information Point Assistant for a 1 day contract on a rate of £12.33. The working hours for this role is 8am to 6pm ON 14th February 2024, with the potentialof another weeks work at the end of February.Responsibilities:- To act as a first point reception service for visitors to the organisation, monitor and provide support for the visitor recording system, including track and trace elements where required.- To provide a frontline enquiry service, signposting on matters relating to enquiries, organisation’s process, funding, access to welfare support, events, workshops, access to facilities and other support services.- To operate as a one-stop information point, providing general advice and support and signposting to support services.- To gain a knowledge of organisation’s wide products, services, systems and processes to be able to provide high levels of customer service to visitors and enquiries- To deal with in person/telephone/email/live chat enquiries to and from internal and external callers, dealing with enquiries and taking, recording and passing on messages as required.- To operate the organisation’s switchboard, deal with telephone enquiries and connect callers to the appropriate individual- To work with the Support for other teams to ensure wider access for customers- To assist in the maintenance of College information for customers- To access a range of organisation’s information systems e.g. Unit-E, Power BI, Office 365 and external databases e.g. SQA, SDS, SLC, SAAS.- Any other duties as appropriately directed by the Information Systems ManagerEssential Skills:- A good, general standard of education together with good IT skills.- The post holder should hold a qualification at SCQF Level 5 or higher.- The postholder should be able to handle customer service issues in a professional and courteous manner at all times.- Experience of dealing effectively and efficiently with people- Experience of using word-processing, spreadsheet, database and other software packages for handling customer relationship management.If you would like to hear more about this opportunity please get in touch.