Administrator

Job Description

Annual salary: up to £23,000.00 Mears Facilities Management are now looking to recruit a Helpdesk Administrator, if you have excellent levels of communication and are looking to join an Award winning business this could be for you.Here at Mears Group our vision is to make a positive difference to the communities we serve. If you would like to be part of this dedicated Housing Management Team In Livingstone Helpdesk Operator.This is a Permanent position based in Livingston working 40 hours per week and we are offering a Salary of £23,000.Mears offers a comprehensive facilities management service that encompasses multi-disciplinary activities within the built environment and the management of their impact upon the serviced property. With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.Within this role as a Helpdesk Administrator your responsibilities will include:• Providing helpdesk support across the regions and will provide admin and helpdesk support to the various contracts within Mears FM.• You will assist in liaising and communicating effectively with the stakeholders, client contacts and contractors to achieve reactive task SLA’s, 100% PPM completion to achieve contract compliance across the relevant contracts.• You will also be responsible for the day to day operation of the Helpdesk, PPM schedules and Reactive call activities together with ongoing administrative tasks.• Your Helpdesk operations will also include phone and computer work, generating reports, processing timesheets where applicable, ordering materials, and general office duties.In order to be successful in this role:We are looking for a Helpdesk Administrator with strong administrative and organisational skills; with the ability to prepare, compile and present letters, spreadsheets, reports and general documentation using various PC packages and media. Experience of prioritising timescales for workload, PPM and helpdesk is also essential.Proficiency in Word, Excel and email will be required and, although not essential, knowledge of Helpdesk CAFM software would be an advantage.In addition, the successful candidate will possess GCSE/NVQ or equivalent in both Maths and English coupled with RSA stage 2, or equivalent keyboard skills.At Mears we want to take care of our employees, thats why we have a benefits site called Mears Rewards exclusively for all our employees. This site has hundreds of savings at popular retailers as well as an important Employee Assistance Programme, to take care of your well-being.You could save up to £1,000 a year with the variety of offers we have at Mears Rewards, access to Mears Rewards giving you discounts on a various high street brands, housing bills, holidays and more. Plus Excellent career progression.If this job is of interest to you, then we would love to hear from you! Follow the application process to begin your opportunity working for a company that puts their community at heart.