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Technical Analyst

Adecco
Job LocationLiverpool
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job title: Technical AnalystLocation: Liverpool centreSalary: Up to 52k, dependant on experienceJob type: PermanentResponsibilities

  • Take the lead in the management of major incidents, ensuring effective communication, analysis, troubleshooting, and diagnosis are in place, working towards speedy resolution or the application of a workaround
  • Maintain the organisation security position by the application of agreed processes and the constant monitoring, control, and configuration of security products to enable a balance of business need and security is maintained
  • Monitor the integrity of existing systems and services
  • Work alongside the Technical Implementation Manager and IS Support Manager to undertake small projects relating to existing systems and services.
  • Apply problem management techniques including root-cause-analysis towards the resolution of problems
  • Contribute to the development and implementation of the best practices within the IS support team and contribute to the development of the IT knowledgebase by documenting fixes and workarounds to a consistently high-quality and meeting defined standards
  • Mentor any staff seconded from the service desk to enhance their skills and look to provide learning opportunities
  • Assist in IT and business projects as and when required
  • Use internal and external resources to stay up to date with the latest technologies and offer suggestions for continual improvement
Skills Required
  • Technical competence in a range of Networking, VMWare, and Microsoft products
  • Any experience of Legal Services products is an advantage
  • Good working knowledge of ITIL disciplines
  • Managing 3rd parties and 3rd party delivered services
  • Excellent customer facing/customer service skills

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