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Team Manager - Telematics

Acorn insurance & Financial Services LTD
Job LocationLiverpool
EducationNot Mentioned
Salary£28,850 - £32,250 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Role: Team ManagerDepartment: TelematicsLocation: Liverpool, HybridWorking Hours: Monday to Friday 09:00am - 17:30pm, including 1 in 3 SaturdaysSalary: £28,350 + £4000 bonus per annum (£32,350 OTE)What you will be doing:

  • Resource planning and management - including: sickness, absenteeism and punctuality.
  • Performance management including: Conducting 121’s and Self-Reviews.
  • Daily feedback to team on previous days performance - Call stats and analysis
  • Coaching, upskilling with team members documented.
  • Actively orchestrate the distribution of workload to be effective in-service level and team performance.
  • Develop and assist strategy on new initiatives
  • Ensure staff are striving to achieve their KPI’s that are currently in place.
  • To ensure personal compliance with FCA regulations as laid down and notified by the Company.
  • To comply with any training requirements that the Company may have and attend any training sessions required.
What we’re looking for:
  • Proven experience as a team leader, with strong leadership, communication and problem-solving skills.
  • Ability to thrive in a fast-paced environment and prioritise tasks effectively.
  • Experience of supporting target operating model transformation to deliver operational efficiencies and improvements.
  • Clear vision of what excellent customer service looks like and a passion for consistent delivery of exceeding customer expectations.
  • Ability to communicate clearly and effectively to the team and present information in ways to promote understanding and colleague buy-in.
  • Articulates a vison that generates excitement, enthusiasm and commitment.
  • Comfortable challenging the status quo in a constructive and collaborative way.
  • Effective in utilising interpersonal and influencing skills where appropriate.
About Acorn InsuranceWe are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help morethan 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show thevery best of themselves.Why Acorn InsuranceAcorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer Some of the "your tomorrow" benefits you will receive include:Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
  • Additional Buy & Sell Holidays
  • Company Sick Pay Scheme
  • Company Paid Maternity & Paternity Leave
  • Generous Company Pension Scheme
  • Perk Box Online & High Street vouchers and discounts
  • Fresh fruit Deliveries twice a week*
  • £250 Refer a friend bonus.
  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
  • Regular Employment Engagement including ongoing competitions with fantastic prizes.
  • Charity fundraising events
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Keyskills :
General Insurance Insurance Motor Team Leader

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