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Systems Support Analyst

Acorn insurance & Financial Services LTD
Job LocationLiverpool
EducationNot Mentioned
Salary19,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Would you like to take the next step in your career or try something new and join our successful Support department as a Systems Support AnalystThis role includes the production support within the Systems Team supporting all lines of business. You will assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.Role: Systems Support AnalystLocation: Hybrid - LiverpoolWorking hours: Monday to Friday from 9:00am to 5:30pm plus 1 in 4 Saturdays from 9:00am to 5:30pm, 37.5 hours per weekSalary: £19,000 - £24,000 DOEClosing Date: 11/08/2022What you will be doing:

  • Provide System support to the business user base.
  • Recreation of system bugs and accurate bug logging with third party system providers.
  • Participate and support in UAT software testing.
  • Work closely with the internal compliance department to ensure system documents are maintained and compliant.
  • Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
  • Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions.
  • Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control.
  • Work closely with software house Analysis, Technical and Development teams as necessary.
  • Assist with application and product testing as required.
What were looking for:
  • Problem solving skills.
  • Excellent written, communications and consultancy skills.
  • The ability to work under pressure and to tight deadlines.
  • Excellent customer service.
  • The ability to work under pressure.
  • Exposure to legal or insurance industry.
  • Experience of analysis, design, and software house toolsets, for example: Product Builder/Writing tools, Rating Engines and Reporting Tools.
About Acorn InsuranceWe have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to ourcustomers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. We have an award-winning Finance Director and a CEO of the year finalist.Why Acorn InsuranceAcorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer Some of the benefits you will receive include:
  • Perk Box Online & High Street vouchers and discounts
  • Free monthly Caf Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • Clearly defined progression paths with training and support
  • National vocational qualifications
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network including:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Dress Down Days
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fundraising events
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Keyskills :
Customer ServiceInsuranceProblem SolvingSoftware HouseMeet Deadlines

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