Support Worker/Coach

Job Description

New Startis a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housingsolutions, helping some of the most complex and disadvantaged groups across Merseyside. Women-centred Support CoachHave you had experience working as a housing support worker Do you hold the necessary skills to empower, coach and inspire people to move forward positively with their lives If you do, then we have a fantastic opportunity for a Women centred, strengths-based Support Coach to work within a 24/7 supported accommodation project in Liverpool.You will be supporting vulnerable females via a trauma aware, strengths-based program of empowerment and confidence-building; Enabling them to personally grow, develop and achieve their personal goals within safe and comfortable environment, whilst workingtowards greater independence and a more permanent housing solution.What we have to offer

• Competitive Salary - £22558 37.5 Hours
• A contributory pension scheme
• 210 Hours Annual Leave
• A range of learning and development opportunities up to and including Level 5 and Management Qualifications
• Monthly group reflective practice sessions
• AXA Employee Assistance Scheme

Responsibilities as a Women-centred Support Coach will include:

• Managing and inspiring positive change for a caseload of females within a trauma-aware, psychologically informed project-environment
• Supporting females who access the service to feel safe within their environment, settle in, and work towards implementing a more empowering and positive daily structure into their lives at a pace that is realistic and achievable to them
• Educating and supporting females to access harm reduction services in relation to sexual health, wellbeing and substance misuse
• Engaging with domestic violence services, Merseyside Police and external Sex Worker community support agencies; establishing an environment of physical and environmental safety via effective, collaborative working
• Educating residents around harm reduction around substance misuse and supporting those who are contemplating recovery from addictions to understand the steps required to access various treatment options
• Planning future long term accommodation and resettlement options via a personalised strengths-based support plan
• Representing the service at multi-agency risk assessment conferences (MARAC) in order to effectively safeguard and protect those at risk within services
• Offering ongoing women centred coaching, advice and guidance on housing/resettlement related issues from the beginning of a residents tenancy through to their planned exit
• Conducting trauma aware needs and risk assessments, and updating when necessary
• Exploring education, training and employment options with residents, considering their strengths, wants and beliefs
• Empowering residents to sustain their welfare benefits, manage their tenancy and comply with key functions that are necessary to support their basic needs/finances
• Referring females on to relevant and gender specific wherever possible, specialist support agencies to assist with support that cannot be met within the service remit
• Liaising with external agencies (from a multidisciplinary perspective) on behalf of residents to ensure they can access what they need from services
• Completing thorough case notes for everyone throughout the shift and providing a detailed handover to the next member of staff coming on shift
• Supporting residents to maintain contact with specialist and clinical agencies
• To effectively manage and report incidents that occur within the service in-line with New Starts serious incident protocol

What we are looking for in a Women-centred Support Coach:

• NVQ Level 3 in Housing/Health and Social Care, or be working towards this qualification
• Experience of working with individuals with complex needs, substance misuse issues, mental health, trauma, and/or offending backgrounds
• Experience of working with complex females
• Experience of working collaboratively with other agencies both voluntary and statutory
• Experience and understanding of safeguarding vulnerable people
• Previous experience of working in a hostel setting or delivering support via outreach work/in-reach work
• An excellent understanding of homelessness/rough sleeping, substance misuse, harm reduction and managing complex needs/behaviours
• An ability to motivate people and build positive connections
• Knowledge and experience of how to support people from a person-centred perspective, positively engaging people through a process that is led by them
• Ability to accurately record information, such as case notes, risk assessments, support plans and incident forms
• Experience of working with Mainstay would also be desired, however full training will be provided

This post is subject to enhanced DBS criminal record disclosure and subscription with the DBS Update Service..The post is rota-based which may include weekends/unsociable hours as the role supports a service wide day/evening rota.