Supervisor & Fast Track File Handler

Job Description

Supervisor & Fast Track File HandlerJob PurposeWorking alongside the Team Leader to ensure the team deliver their work to standards as agreed in the clients’ SLAs, while maintaining the commercial benefit to Keoghs. Driving the team to deliver excellence in quality. The successful candidate will alsohandle their own caseload of litigated Fast Track motor claims from a variety of clients.Key Accountabilities• Provide technical support and guidance to Motor team members to assist in them reaching their full potential, using the technical competency frameworks.• Through supervision of the team members’ work, assist with identifying areas for development, evaluate the training and development that has been provided and to identify where support can be provided.• Implement Keogh’s policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of team members.• Provide feedback to the Team Leader on the quality of work and training needs of the team members so that there is a unified approach by the Team Leader to the technical development of the team members.• Complete projects and process updates in order to improve current operating practices or to address specific client issues.• Handle a small caseload of Fast Track PI and credit hire files.• In the absence of the Team Leader provide operational assistance as and when required.Working Hours35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is our Liverpool Office.Experience, Skills and Qualification•Experience in the file handing of Fast track litigated Motor claims in particular high value credit hire claims.•Demonstrate some prior experience of;(i) Successfully leading a project or a team to deliver on outcomes in insurance/legal sector(ii) Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability•Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.Personal Effectiveness• Team Commitment Encourages and supports others.• Resilience: Supports others who are experiencing stress.• Passion for Growth and Improvement: Delivers step change performance Improvement.• Embracing Change: Identifies actions to deliver change.Business Focus:• Client Care: Works to add value for the client• Decision Making: Identifies options and proposals• Negotiation, Influence and Persuasion: Creates a calculated impact• Commercial Insight: Thinks and acts commerciallyLeadership:• Developing Others: Develops others potential.• Planning & Directing: Develops co-ordinated plans.• Managing Performance: Takes appropriate action.• Empowering with Accountability: Devolves Accountability.Compensation package:Hyrbrid working 1 day in the office, 4 days remote,Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years’ service and to 27 after 10 years’ service, Death In Service - after 1 year,Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym FlexValuesDemonstrate Keoghs values at all times and strive to improve your current rating against each value

• We are connected
• We are dynamic
• We are innovative
• We succeed together