Site Reliability Manager

Job Description

The Site Reliability Manager will set up and lead a site reliability engineering (SRE) function. The SRE team will work with internal product and platform teams to drive a step-change improvement in the quality, reliability and performance of our productsand services. In order to further our transformation, the SRE Manager will champion a cultural change, by breaking down silos within delivery/support teams to establish and embed SRE practices.Client DetailsMichael Page are partnered with a reputable Financial Services Business.DescriptionKey Responsibilites:

• Build and manage a team of Site Reliability Engineers, ensuring their professional development and execution against the team objectives.
• Develop the low level SRE operating model for TS&W, including people, processes and tooling. This should include a hearts and minds approach to effect the necessary cultural change.
• Ownership of the reliability improvement roadmaps, ensuring strategic partners and internal teams (Business Continuity, DevOps, Platforms, Service Delivery) are aligned to deliver
• Automation, process efficiency and appropriate tooling (Management and Deployment/Configurations) is utilised to reduce cycle times, and improve reliability, audit and traceability for all system deployments across multiple applications.
• Ensuring that Developers have the right environments and permissions to maximise their productivity, whilst adhering to IT Security requirements.
• Ensuring software and application design is challenged, and contribute to design in any Change/Project, ensuring it is the best it can be aligned to the constraints of the Project/Change
• Foster a culture of operational excellence and transparency by consulting with Delivery Teams/Product Owners in the adoption and monitoring of service level indicators and objectives (SLI/SLOs)
• Work with Service Delivery and other support teams to define modern operational support practices; run book development, 24/7 on-call support, incident response and post-mortem processes that make the best use of empowered engineering teams
• Define and contribute to strategic departmental objectives

ProfileKey Skills and Experience:

• Experience of driving transformational change in culture/ways of working within a software/infrastructure engineering environment.
• Experience in managing SRE or Platform teams, including performance management and professional development of full stack engineers
• Strong working knowledge of the Azure ecosystem (Azure storage account, APIM, Azure functions, VNet, CDN, monitor, serverless etc) and Infrastructure as Code (preferably Terraform)
• Experience building CI/CD tooling pipelines, including automated testing, quality control and feedback loops.
• Demonstrable technical expertise in Architectural Design, Cloud Design, Capacity, Resilience, Monitoring, Network and Performance Management
• Experience and clear expertise to challenge and create credible alternative technical designs/views/solutions of Lead Technical Staff
• Experience of implementing reliability testing (pre and post deployment) and chaos engineering strategies
• Been involved in on-call support for production systems, as well as post-mortems, root cause analysis and troubleshooting activity

Job OfferSalary - £75,000 - 80,000

Keyskills :
SRE/ Site Reliability/ DevOps/Platform/ Iaas/ Paas/ Saas