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| Job Location | Liverpool |
| Education | Not Mentioned |
| Salary | £20,000 - £20,001 per annum, negotiable, pro-rata, |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
This new Customer Service / IT Helpdesk role has been created though expansion of a large law firm who who are experiencing huge growth and require some additional tech support to ensure smooth running of day to day activities.Client DetailsThis business are a nationally recognised brand with a structured and established Head Office based in Liverpool city centre. This role will support customers and colleagues based all around the UK with basic problems on various softwares.DescriptionKey responsibilities will include;*Speaking to colleagues based around the UK and supporting with basic IT related queries*Logging tickets and escalating queries that require a specialist view*Working alongside HR to ensure all new starters have the required equipment for their first day - inc setting up laptops, phones and installing softwares, printers etc*Project work and support all new implementations*Sending out communications internally regards to any changes to access or general updatesProfileThe successful candidate will have;*Some experience working in a similar role, proven telephone based Customer Service skills are essential*Excellent technical ability and able to confidently problem solve*Advanced Windows skills*Excellent knowledge of setting up laptops, printers and mobile phones*Basic experience working with code*Experience working with Microsoft Excel and able to run reports for managers*Academics in IT, A Level / Degree or similarJob OfferThis role is offering;*Excellent opportunity to join a growing business who are growing and have financial security*Starting Salary around 20,000*Holidays, pension, health care, and other benefits all that are easily one of the most comprehensive benefits packages in the area Required skills
Keyskills :
Retail 1st Line Suppt IT Helpdesk Runcn Training role