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| Job Location | Liverpool |
| Education | Not Mentioned |
| Salary | £36,000 - £42,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Service Delivery ManagerLiverpool/Remote£36K- £42KA Service Delivery Manager is required for our public sector client based in Liverpool (flexible working). The successful candidate will be able to provide cover for all aspects of the operation of the key Availability, Capacity and ITSCM processes. You will understand, acknowledge and communicate the inter-dependencies between Service Management and Supplier Management and will also understand Business Relationship Management.Essential Criteria* Previous experience of operating both Incident & Problem Management processes.* Previous experience of working closely with Supplier Incident & Problem teams understand and define their requirements from an Incident & Problem perspective.* Demonstrable experience with focus on service restoration and reduction of incidents in busy multisource environment.* Service management frameworks such as ITIL* Common service management platforms such as Remedy and ServiceNow.Desirable Criteria* Strong background in IT with 3+ years experience, ideally from an e-Civil Service or Multi Sourced Supplier background* Understanding of Change & Release Management* Understanding of IT Service Continuity* IT control frameworks such as COBIT.* Use of Collaboration tools such as SharePoint, Teams and other similar technologies.Responsibilities* Be responsible for all Technical processes and standards such as Demand, IT Service Asset & Configuration, Service Continuity, Availability and Capacity Management* Be the primary escalation point for business users and 3rd Party Suppliers the Process Control services at a senior level.* Support and develop the introduction of the Service Management Technical Processes for ITSM, Capacity Management and Availability services.* Build relationships with suppliers, and ensure Technical services are delivered timely, robust and provide value for money. The role will develop the processes and support the creation of the underpinning artefacts produced by the supply chain.* Be producing and acting upon supplier management information, including Availability and Capacity performance KPIs and reports to continually improve service quality.* Be monitoring the effectiveness of IT Service Continuity and making recommendations for improvement* Track and manage any improvements identified to deliver IT Service Continuity.* Own develop and deliver the processes involved in operating Service Asset and Configuration Management (SACM), Availability, Demand and Capacity Management this will also include tools required.* Develop the Service Asset and Configuration management service and ensure it is delivered by the IT Suppliers* Share Technical Control Process practices with the wider service management team Required skills
Keyskills :
itil problem asset service delivery incident capacity itscm