Service Delivery Advisor

Job Description

We have an exciting opportunity available for a Service Delivery Advisor tojoin our Liverpool office. You will join us on a full-time basis. In return, you will receive a competitive salary and benefits.Led by Rodolphe Saad, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIRCARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Groups shipping and logistics expertise to bring humanitarian supplies around the world.Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.The Service Delivery Advisor RoleProvide a high standard of service for customers for all aspects of the team. To offer the customer and other Agencies a high level of communication at all times to ensure we are offering a quality service.Your responsibilities as our Service Delivery Advisor will include:

• Providing exceptional customer service for any general telephone/e-mail enquiries
• Dealing with customer complaints professionally and ensuring management is aware of the details
• Managing idle containers using the relevant system, keeping customs up to date with details of containers and ensuring the Head Office Idle container process is followed fully
• Ensuring customers are notified of all respective charges for idle containers and invoices are raised
• Liaising with our Head Office, Sales and Customer Services teams both in the UK and overseas in order to resolve idle container situation
• Maintaining a high level of accuracy for all functions ensuring a clear audit trail is recorded
• Keeping the Senior Advisor / Manager appraised of ongoing situations and problems for appropriate action to be implemented
• Arranging destruction of abandoned cargo as required
• Arranging salvage of abandoned cargo as required
• Producing relevant reports for Senior Advisor / Management

To become our Service Delivery Advisor, youll need:

• Educated to GCSE level or equivalent (with a minimum of Grade C or equivalent in Mathematics and English)
• Knowledge of the Shipping industry is desirable
• Computer literate
• Professional confident telephone manner.
• The ability to remain calm under pressure
• The ability to establish & maintain good relationships with customers and colleagues
• Good attention to detail
• Exceptional communication skills.
• The flexibility to work out-of-hours when necessary / required
• Shipping / Freight Forwarding experience is beneficial

In return, we will offer our Service Delivery Advisor:

• 25 days annual leave (plus public holidays) increasing with length of service plus an additional day over the Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Generous pension scheme of up to 26% of the total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Health plan including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy

Closing date for applications: Midnight on 2nd December 2022Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Service Delivery Advisor Then please click apply now! We would love to hear from you!