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| Job Location | Liverpool |
| Education | Not Mentioned |
| Salary | £20,000 - £25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Service Analyst/Administrator£25KLiverpool/RemoteA Service Support Analyst is required to work as part of a small team of skilled IT Service Managers who manage IT operational and IT Controls requirements.The ideal candidate will offer IT Service Support to help deliver day to day activities within the team.You will:* Monitor the ITSM Mailbox- managing e-mails, taking appropriate action as required.o Support Knowledge Management -Including but not limited to maintaining Service management reports/records/documents/folders in shared locations* Arrange and control third party supplier visits* Assist in the collation of: -o IT service level reports and relevant statistical data;o Change Recordso Incident & Problem reportingo Continual Service Improvementso Risk and Issue tracking* Participate in the development and delivery of new IT related services (for example, Teams & SharePoint);* Provide ad-hoc support/instruction to help ensure effective use of overall IT* Participate in the ITSM Service Design* Provide general administrative support - including preparing reports for meetings, taking accurate minutes, communicating with stakeholders Required skills
Keyskills :
analyst suppt administration service delivery