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Senior Facilities Assistant

DWF
Job LocationLiverpool
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Senior Facilities Assistant - LiverpoolDWF are looking to recruit a Senior Facilities Assistant to join the Facilities team in the Liverpool office.The working hours will be 40 a week and this will be on a rotation shift pattern basis covering between 7.30am and 6pm Monday to Friday.If you want to build an exciting future with one of Europes most innovative legal businesses, apply below as were interested in hearing from you!Main function of the role:The main activities of the Facilities team include; property acquisition, disposal and space utilisation, general operation, administration, maintenance and repair. Additionally to manage the contents and all services required to provide a quality safe and secure environment for staff, clients and visitors.The on-going role will involve focusing on a proactive approach to providing high quality support services in internal and external clients, in the provision of an appropriate and professional service within agreed service levels. This may include occupied or vacated buildings.This is an exciting role within an ever-changing environment with a key focus on service delivery. It will be both challenging and rewarding and will allow the role holder to exercise initiative and to gain and develop a broad variety of different skills. You will be responsible for a culture of continuous improvement and to encourage a value added service provision through innovation and best practice.Main Duties:

  • Ownership for the delivery of outstanding customer service at all times. Providing a first class service with a "can do" attitude approach to everyone within the company.
  • Takes ownership of assigned area within the office ensuring all equipment is hygienically maintained and serviceable at all times. Support the Workplace Manager in the maintenance of premises to a high standard.
  • Support firm policies for social distancing, first aider response, promote agile and home working being the champion in all aspects.
  • Process and distribution of digital and physical inbound/outbound mail.
  • Management of room and desk bookings and all aspects associated to office based agile/transient workers and the occasional client meeting.
  • Liaison with service providers to ensure hygienic cleaning/monitoring/reporting is carried out on a daily basis
  • Provide courier services for document and equipment requirements and returns including sanitisation of items returning/leaving the office.
  • Provide support in all online records management services not limited to but including Iron Mountain, Wills and Deeds.
  • Complete daily floor walk checks and activities as well as providing general maintenance to ahigh standard. To document and report all faults and works carried out.
  • A good understanding of Health & Safety and environment ISO 14001. Carry out DSEs, ensure signage is correctly displayed and maintained at all times, and be available for further training.
  • Provide high levels of customer care to both internal customers and external clients andvisitors. This includes quality of the workspace, along with good standards of housekeeping throughout the building and associated areas.
  • Maintain all levels of support appropriate to meet the business requirements.
  • To ensure that all work undertaken, by or on behalfof Facilities, complies with the requirements of the quality system.
  • To carry out any other duties and responsibilities which may be required from time to time in order to ensure the smooth running of the department and region and to discharge all dutiesand responsibilities in a professional manner at all times.
    • Experience RequiredIt is essential that the post holder has a good level of facilities and people/supervisory management experience.Skills and Attributes RequiredThis is a very busy position and to be successful you need to be highly organised, have a strong presence, and be able to remain calm and perform well under pressure.Takes a structured approach, prioritises, manages own time, works to high quality standards.Takes action to avoid problems or resolves with solutions that best fit the customer and firm.Maintains high standards of performance by identifying and creating self-development opportunities.Sufficient communication skills both verbal and written are essential for this role.Must be able to demonstrate a flexible and hands on approach to the duties and tasks as outlined together with a "can do, will do" attitude.Support the delivery of outstanding service by the whole department to internal clientsIntermediate IT and keyboard skills.Able to work well with a team and perform well under pressure.

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