Senior Customer Service Advisor - Hybrid

Job Description

Senior Customer Service AdvisorLiverpool/Hybrid£23,500 per annum + Excellent BenefitsRotating between 7am and 11pm Monday - SundayAs a Barclays Senior Customer Service Advisor you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Whatever their enquiry might be; youll support them with a personal approach, providing solutionsto best suit their specific needs. We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but well make it our job to notice, nurture and support your ambitions. There are multiple opportunitiesto grow your skills and develop into leadership roles. More than that, our service centres are seen as a hotbed of talent for our entire business.As a business we believe that by helping our colleagues continue to learn, develop and grow, they can adapt to our customers changing needs and support them when they need us the most - from lifes little moments to the big ones. Barclays is one of the worlds largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creatingfinancial and digital solutions that the world now takes for granted.What you get from usCompetitive salaryCompetitive holiday allowanceLife assuranceIncome protection Private medical carePension contributionFlexible workingVoluntary benefits and moreHybrid Working We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern optionsfor the role with the hiring manager.What will you be doing Working as one team across multiple channels, you will personalise each interaction with a customer, providing support and outcomes to best suit their needs Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued Demonstrating knowledge of our processes/policies to ensure that customers feel confident in our colleagues, and knowing when to escalate where appropriate Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products Understanding a customers financial position through listening to customers specific circumstances and tailoring the relevant solution to their needs Working in a high paced environment reviewing relevant information and making decisions and actions autonomouslyWhat were looking for: Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach Proven ability to use Microsoft Office to a high standard The ability to educate our customers on a range of products and services A genuine passion for helping others with a customer centric mindsetSkills that will help you in the role: Ability to work seamlessly as part of a team but also to their own initiative Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer serviceWhere will you be workingOur Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and thereare bus links into the Technology Park

Keyskills :
Communication SkillsComputer LiterateCustomer ServiceTelephony