Senior Compliance Monitoring Officer

Job Description

Who are DiligentaDiligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients operations. A business that has beendescribed as home by existing employees, we drive a culture that is founded on positive change and development.The OpportunityDue to continual growth, our Compliance and Governance function is now looking for a Senior Compliance Monitoring Officer to join us on this exciting journey. This involves leading reviews on Diligentas compliance with regulatory requirements, includingConduct Risk, and achievement of TCF & Consumer Duty compliant outcomes.You will also be responsible for assisting with the development of the Annual Compliance Monitoring Plan and improving the Compliance Monitoring Procedures.Youll be:

• Undertaking allocated Compliance Monitoring assignments under minimum supervision to the required timescales and quality and in accordance with Diligentas Compliance Monitoring Methodology.
• Agreeing appropriate and cost-effective remedial management actions with relevant colleagues to address reported findings and, therefore, to meet regulatory obligations and deliver TCF compliant customer outcomes.
• Tracking and reporting progress on remedial actions
• Perform peer reviews on Compliance Monitoring Reviews conducted by colleagues and provide constructive feedback.
• Deputising for the Compliance Monitoring Manager at client meetings as required.
• Establish and continuously develop formal/informal communication networks and effective working relationships with key internal and external stakeholders.

• Contribute positive ideas and experience to enhance the Compliance Monitoring methodology and professional working practices.
• Act as an effective ambassador for the function, promoting a positive image of Compliance within Diligenta and with clients.

You should apply if you:

• Have a good understanding of the regulated environment, including awareness of FCA (particularly Conduct Risk, TCF, Vulnerable Customers & Consumer Duty), DPA and AML requirements and other regulations relating to UK life and pensions business (e.g., HMRCand tpr)
• Understand business and how to develop a deep understanding of its needs, stakeholders and processes to ensure robust compliance
• Can demonstrate strong influence skills and communication to develop connections across business units
• Demonstrate examples of developing solutions and then implementing and monitoring them
• Compliance Monitoring experience is not essential, but is advantageous

The Perks

• 25 days holidays + 8 bank holidays
• Discretionary annual bonus
• Company pension scheme membership
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
• Access to our Confidential Helpline is available to be used by you and your family
• Develop your career through a wider global organisation of the TCS family