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| Job Location | Liverpool |
| Education | Not Mentioned |
| Salary | £25,000 - £28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
With 25,000 employees at 620 locations in 98 countries, our client is one of the worlds leading logistics companies. Its strong market position lies in the seafreight, airfreight and contract logistics businesses, with a clear focus on providing IT-based supply chain managements services. We are now recruiting for a Sea Imports Customer Service specialist. Your role will involve responsibility for direct communication with customers, proactive customer service, problem solving, customer follow up along with interaction with sales and operational departmentsResponsibilities will include.Monitor customer shipmentsFocus on improving customer satisfaction by delivering high quality services Handling customer inquiries, Quotations pricing, up-selling, and follow upLiasing with sales and account management teams to ensure the smooth on-boarding of new customers.In order to apply for this role, you will have* Experience in either freight forwarding or transport planning with key focus on Sea Logistics.* Experience in Sea Logistics Import Operations* Strong customer service orientation and an ability to communicate effectively and confidently and with an approachable nature. * Excellent organisational skills, strong interpersonal skills with the ability to problem solve.* Strong affinity with required customer quality standards and able to work on own initiative as well as building strong relationships and collaborating with the team.* Excellent time management skills, able to set priorities, fulfil critical tasks in time and keep to deadlines. Youll also be persistent and able to manage change and embrace new technologies.* Ability to understand and execute new processes.* Excellent knowledge of MS office, specifically Excel.Benefits £25,000 To £28,000Healthcare After Qualifying PeriodPension up to 5% After Qualifying PeriodLife Insurance 23 Days holiday to start rising with length of service + Bank Hols Required skills
Keyskills :
Customs freight fwarding Sea Impts entries