Repairs Intervention Officer

Job Description

We are The Regenda Group, and we regenerate places and create opportunities for people. We have a fantastic opportunity to join our team at Regenda Homes as a Repairs Intervention Officer and you might be exactly who were looking for! The roleThe purpose of this role is to provide operational administration of the repair intervention programme by analysing trends and identifying areas of concern to actively survey and assess, such as high cost, high repair, and high-risk properties. You willcollaborate with the Repairs, Disrepair & Voids Coordinator to ensure the services provided are reviewed to allow for data analysis, cost control and suitable works ordered to reduce timescales and disrepair claims. You will also proactively communicate withtenants and leaseholders who may be targeted for disrepair works to engage and book repairs to avoid future cases, tracking and reviewing works which are required.We are looking for someone with knowledge and understanding of responsive repairs. You will have experience in producing and presenting data and reports to management with recommended solutions. You will also have excellent communication and interpersonalskills and able to work as part of a team, with a methodical and flexible approach with a positive attitude to work. The successful candidate will have the ability to analyse, manipulate and interpret data using clear informative and concise reports, be ableto work under own initiative, prioritising workloads, and meeting deadlines, and be willing to learn and undertake appropriate training.This is a great opportunity to join our Asset Management Department and play a pivotal role in how we deliver our services. Through identifying trends in our repairs service, you will be targeting where and how we improve our customers homes. You will bethe key point of contact in the Asset Delivery Team for any data analysis, trend reports or performance information which will be used to direct our services. By linking in with our coordination team you will be the proactive side of repairs service, helpingcustomers who previously wouldnt access our services.Please note this is a fixed term contract for 24 months.Regenda HomesRegenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We offer a range of tenure and property types, which allow people to access quality affordable homesto suit their needs.We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.The Regenda GroupWe regenerate places and work with people to create the opportunities they need to thrive. Affordable housing is our starting point, but we are a dynamic group of organisations doing very different things. We work in places where we can make a differenceand operate across the housing and construction sector, in care and support, and in education, training and careers.The Regenda Group is made up of Regenda Homes and its wholly owned subsidiaries M&Y Maintenance and Construction, Redwing, McDonald Property Rentals, Petrus, The Learning Foundry, Positive Footprints, Centre 56 and the National Communities Resource Centre.While the organisations in the Regenda Group vary, our core purpose and values are consistent throughout. Every member of staff comes to work here with one core purpose in mind and our values help guide the way we work towards our purpose.Our values are the operating principles that guide our conduct and our relationship with customers, partners and stakeholders:

• Customer focus
• High performance
• Efficiency and value for money
• Teamwork
• Ambition and dynamism
• Openness and honesty.

A great place to workRegenda Homes really is a great place to work - and you dont have to just take our word for it! Were an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status.We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to peoples lives.We also offer a fantastic reward and benefits package which includes:

• Competitive rates of pay.
• Flexible working opportunities.
• 24 days paid annual leave each year (rising one day per year up to a maximum of 29 days after five years) in addition to 8 bank holidays.
• Attractive and flexible pension scheme with Regenda Homes matching employee contribution rates up to 9% of annual salary.
• Do good, Feel good programme of health, wellbeing and charitable initiatives.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.
• 24 / 7 Employee Assistance Programme and access to counselling services.
• Enhanced maternity, paternity and adoption pay schemes.
• £250 annual Live and Learn allowance to spend on learning any new skill.
• A wide variety of exciting learning and development opportunities.

How to applyThis is a brilliant time to join a dynamic and ambitious organisation. If you like what youve read and think youve got what it takes to join our team, then take action - apply now!Interview / Assessment date: 8 July 2022