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Platform Manager - FS

Devonshire Hayes Recruitment Specialists Limited
Job LocationLiverpool
EducationNot Mentioned
Salary£60,000 - £70,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are seeking a Financial Services Platform Manager to join our team. The ideal candidate will have experience of Investment/Wealth Management platforms, in order to support the Wealth platform, whilst also managing a team of Support Engineers.Job Responsibilities:

  • Managing the L2 Application Support team, completing monthly 121s, setting and measuring team KPIs, maintaining personal development plans, managing performance.
  • Manage and monitor Incidents, Requests, Changes, Problems, and Risk actions within the teams remit, ensuring tasks are completed within SLA and identifying opportunities to reduce demand or shift left
  • Support business and 3rd party service reviews with operational performance measures and escalations (Incident, Request, Change, Problem, Risk)
  • Support the Products strategic lifecycle and enterprise architecture, feeding operational KPIs and requirements in to the Product Owner, and managing Operational Acceptance for Releases and any new or changed functionality.
  • Champion Problem management, both reactively understanding root cause and managing lessons/ actions, and proactively completing trend analysis to reduce demand.
  • Managing the L2 Application Support team resource model, understanding capacity and demand, supporting any Programme delivery resource requests, scheduling resource based on agreed priorities.
Your Experience:
  • Strong finance background, ideally Investment/Wealth Management
  • Leadership experience is a must
  • Experience of supporting and producing valuations, statements and client output.

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