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Job Location | Liverpool |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Operations Bridge AnalystRole OverviewIT Operations Bridge AnalystPermanentSkyways Hub, Liverpool Working on 10-week shift patternsCompetitive Salary + Great BenefitsHere at Yodel, we deliver more than just parcels we deliver a great experience when it comes to your career too. We have a great opportunity for an experienced Operations Bridge Analyst to join our award-winning IT team based at our head office in Liverpool.We are looking for a highly organised Operations Bridge Analyst who can work a 24*7 shift pattern including night and weekend shift duties.What youll be doingAs an Operations Bridge Analyst, you will be the first point of contact for proactive monitoring Alerts and Incidents via the ITSM tool. You will receive phone calls and emails from IT users, Clients & 3rd party suppliers in line with the Incident Managementprocess. You will carry out proactive monitoring of IT services and infrastructure using prescribed tools and technologies and manage monitoring alerts and events in line with the Incident Management process. In addition, you will be responsible for the belowduties: