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Neighbourhood Housing Officer

Prima Group
Job LocationLiverpool
EducationNot Mentioned
Salary29,420 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

If you are looking for an exciting new role, this is a great opportunity to join the Neighbourhoods Team at Prima.We are now looking for a Neighbourhood Housing Officer to join our busy team in Columbus Quay, Liverpool!Salary £29,420 per annum plus Essential Car User AllowanceAs a Neighbourhood Housing Officer you will be part of a professional, dedicated and customer focused team with responsibilities to provide a comprehensive housing management service.Our Neighbourhood Housing Officer post is a varied role, working with customers, communities and partners to deliver first class services and sustain tenancies. A key part of the role is to embed neighbourhood plans, manage voids and lettings, and dealwith anti-social behaviour effectively to create vibrant neighbourhoods to live in.Neighbourhood Housing Officer Duties:

  • Develop local neighbourhood knowledge to inform the development of Neighbourhood Plans, which respond to the opportunities and challenges in our neighbourhoods.
  • Deliver Neighbourhood Plans and neighbourhood management actions, monitoring the impact of our work.
  • Build local effective partnerships to improve services, training and work opportunities for tenants and identify development or service opportunities for Prima.
  • Collaborate with compliance colleagues to manage any risks within the neighbourhood, to deliver safe and sustainable homes and neighbourhoods.
  • To undertake any other duties in order to achieve personal, team and organisational objectives
Neighbourhood Housing Officer Requirements:
  • Good knowledge and awareness of related housing regulations/ law
  • Experience of delivering face to face customer service with the ability to have honest conversations with customers.
  • Experience of developing partnership working with support agencies, local authorities and community groups.
  • Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
  • Good understanding of welfare reform.
  • Experience working in an RP, not for profit or public-sector organisation.
  • Experience of using ICT systems - housing management, CRM systems
  • and Microsoft office software.
  • Full driving licence and use of a car for work
  • Mobile working required
  • Educated to GCSE level or equivalent
  • Full driving licence and use of a car for work
Desirable:
  • Understanding of an asset-based approach to working with people and communities
  • Understanding of social return on investment
  • Relevant professional qualification or recognised degree
We offer a supportive environment, encouraging colleagues to take an agile and flexible approach, working both remotely and from our modern offices at Columbus Quay, which offers stunning views of the River Mersey and free on-site parking. With an attractivesalary, pension scheme and a range of other employee benefits our staff rate us as a great place to work. We are an employer that identifies and harnesses talent, supported by training and development to attract and retain the very best people.About the Company:An exceptional opportunity has arisen to join one of North Wests leading housing associations. The Prima Group is an ambitious, forward thinking and innovative place to work, and we recently made it into the Top 10 at the National Housing Digital Awards,recognising our success in innovation, technology and transformation.With 2800 properties in our portfolio, our Mission is to put customers and communities first by investing in people, homes and neighbourhoods. Our Corporate Plan, Prima Prospects, is designed around our customers with ambitious targets to deliver newadditional homes, providing new and improved services, delivering significant investment in our existing homes and to grow our commercial services on a profit for social purpose basis.If you feel like you meet the above criteria of the Neighbourhood Housing Officer, please apply now!Closing Date: 29th November 2021Interviews to be held: 9th December 2021

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