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Legal Advisor

REED Legal
Job LocationLiverpool
EducationNot Mentioned
Salary20,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Legal Helpline Advisor REED Legal are working with one of the UKs leading providers of insurance and legal services who have built a reputation for an ethical approach to personal injury litigation.Their workforce delivers a professional but personable service to their clients, and they have fostered a culture built on this ethos which makes for an enjoyable place to work.Responsibilities:

  • The successful candidate will be the first point of contact for clients telephoning a legal helpline and the successful candidate will be responsible for a providing general preliminary telephone legal advice on matters in areas of law including (but notexclusively):
Consumer LawEmployment LawProperty DisputesClinical NegligencePersonal InjuryMotoring and/or Parking Offences
  • The successful candidate will have a good general working knowledge of various legal areas and any relevant case law and/or legislation
  • The role is variedevery call presents a different legal problem requiring the successful candidate to provide general advice and resolution
  • The successful candidate will need to bring together all aspects of their legal knowledge and provide the highest level of client care
  • The successful candidate must be flexible and may be required to work outside of core hours
  • Agile working opportunities are available
  • The successful candidate must be passionate about customer service and have an excellent telephone manner
Experience:
  • The candidate must have a solid and varied legal background and ideally should hold an LLB/LPC or ILEX qualification, but relevant legal experience would be a suitable alternative
  • The candidate must have a comprehensive general legal knowledge
  • Must have some experience or knowledge of all areas of law (see above) and be able to provide general legal advice
  • Have an excellent telephone manner
  • Good IT skills/knowledge
  • Good listening skills and pay attention to detail
  • An ability to assimilate information and deliver straight forward advice to clients
  • Commercially minded, and able to see opportunities to optimise commercial relationships and opportunities and also outcomes on cases, both for the client and the firm
  • Excellent IT skills with a sound working knowledge of Visual Files or a similar case management system and essential MS Office knowledge
Salary: £20,0008-8 shift pattern 3 days in the week9-5 Sat and SunBenefits:
  • Medicash (after 1 months service)
  • Flexible Working (dependant on the role requirements)
  • Tunnel tag (Liverpool to Wirral commuters)
  • Pension Scheme
  • Life Assurance Scheme
  • Agile Working
If you are keen to find out more about this vacancy and you have the right experience /skills, please contact Step McCormack at REED Legal () t:or apply now.

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