Lead Analyst, Client Service

Job Description

OverviewThe Asset Servicing department is responsible for servicing the assets for over 100 clients and their underlying beneficiaries, these clients are predominately based in the UK Ireland and Chanel Islands. These clients are both Retail Wealth IFA and InstitutionalFinancial Services companies. The department comprises of 60 employees with staff in 3 locations Liverpool London and Chennai. The department is split into six sections: Dividends, Market Claims, Middle Office function, Event Processing, Control & Oversight and Event Capture. The Departments responsibilities are to ensure accurate and timely event capture, accurate and timely processing of both Dividends and Corporate Events that affect underlying client accounts ensuring that clients stock and portfolio records are accurately reflectedat all times, all market claims are captured and paid in a timely manner, and the timely capture (middle office) of clients elections. The area processes around 12,000 corporate action and 20,000 dividend events per year. All areas cover global corporate actions and this offers exposure to all types of events, markets and asset classes. Employees are encouraged to move between teams to enhance their skills and knowledge, plus support and training is given for those who are actively seeking career progression. Role Description Management of own workload and that of the processors ensuring SLAs are met throughout the lifecycle of a Corporate Action End to End Corporate Action Event Approval - Checking and approving Mandatory and Optional Event Set up and Approving Election for Optional Events via numerous platforms (CREST GUI/Easyway etc) Client Query Management - dealing with all client queries which are raised with the department Break Management - investigation and resolution of all stock and cash breaks High Risk Event Management - Manage corporate actions that involve a high risk - monitoring the process of the event end to end To deal confidently and articulately with internal and external stakeholders Ability to set priorities and manage deadlines escalating issues where necessary Good Team player, self-starter, flexible with the ability to work under pressure with minimal supervision Controls and procedures are adhered to, ensuring accuracy and deadlines are met to minimise risk at all times Any other duties as required Required Skills Must be able to demonstrate experience of the following: Analytical and problem solving skills. Awareness of risk Strong Excel skills (to include use of formulas) Must have a high level of attention to detail and be able evidence past experience of identifying and correcting errors in a process/procedure Experience of working to short deadlines Highly numerate Excellent organisational skills and ability to managing own deadlines and workloads Trade Settlement or Corporate Actions knowledge and experience essential Desirable Experience of using non-Microsoft systems, including TLM, Pershing Nexus, NetX360, Nexen, CitiDirect, Easyway, Crest GUI, Swift Alliance Experience of reconciling data Experience of using workflow systems where diary notes are required Financial Services experience Working with customer data Shared Values and Core Competencies (required for all roles). Values Client Focus: Putting the client at the centre of all that we do Integrity: Acting with the highest ethical standards for our company, our employees and our clients Teamwork: Fostering collaboration and diversity to empower employees to build relationships and deliver insights Excellence: Setting the standard for leading-edge solutions, innovation and continuous improvement Core Competencies Enhancing Organizational Talent Embracing Change Client Orientation Developing Partnerships Driving For Results Decision Making Global Awareness Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create,trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the worlds financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helpingclients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and morethan 100 markets. Its the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: careers.