Key Account Customer Service Coordinator

Job Description

We have an exciting opportunity available for a Key Account Customer Service Coordinator tojoin our Liverpool office. You will join us on a full-time basis. In return, you will receive a competitive salary and benefits.Containerships, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport. Containerships door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, theCanary Islands and Morocco via short sea routes, rail, road and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience. Containerships is also a European leader insustainable transport thanks to its fleet of LNG powered vessels and trucks.The Key Account Customer Service Coordinator RoleThe job holder will work closely with the Key Account Customer Service Team Leader, to lead and drive improvements in relation to the quality and productivity of operations and customer service. They will handle the day to day operations for the Containershipskey clients. The person will be driven by developing and maintaining excellent customer relations and acting as the focal operational contact to ensure smooth transportation of the customers shipment.Working closely with the Business Development teams, they will pinpoint areas of potential growth with existing clients and provide excellent service performance to ensure customer satisfaction levels.Your responsibilities as our Key Account Customer Service Coordinator will include:

• Customer satisfaction levels to be maintained/enhanced to ensure the business is growing and cross-selling opportunities are created
• Providing quality customer service skills via telephone, email and face to face
• Delivering customer specific KPI targets to keep high levels of customer satisfaction
• Maintaining a thorough knowledge of internal/external systems (including logistic platforms) and services, as well as legislation & maritime regulations
• Ensuring proactive inter-departmental communication takes place to ensure quality service is provided to key customers
• Developing a good rapport with trade, overseas agencies, suppliers and customers
• Attending off-site meetings with customers for service review, and new customer integration
• Supporting the review of processes and procedures and implementation of improvement strategies
• Manifesting within a timely manner and working with overseas agencies to ensure the accuracy of bookings
• Pre-Bookings to be completed where possible to support transport with planning in advance

To become our Key Account Customer Service Coordinator, youll need:

• Proven background in shipping/logistics and customer service (Essential)
• Excellent organisational skills at both a strategic & operational level
• Flexible to work out-of-hours when necessary/required.
• The ability to ensure that local Health and Safety policies and procedures are followed in order to ensure own safety and the safety of others
• Strong account management skills and experience
• Shipping (Import/Export) / Freight Forwarding experience is essential
• Good knowledge of Standard Operating Procedures
• Knowledge of port community systems/Logistic platforms
• Educated to GCSE level minimum of grade C in English and Mathematics is Essential
• NVQ / Diploma / University Graduate in Maritime Studies / Logistics (Desirable)

In return, we will offer our Key Account Customer Service Coordinator:

• 25 days annual leave (plus public holidays) increasing with length of service plus an additional day over the Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Generous pension scheme up to 26% of total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Health plan including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group,including opportunities at our iconic Head Office tower in Marseille
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy

Closing date for applications: Midnight on 9th December 2022Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Key Account Customer Service Coordinator Then please click apply now! We would love to hear from you!